topic US Add On not working in Get Support

US Add On not working

Soundwave — Wed, 05 Jan 2022 10:36:05 GMT

Hi,

I added US Talk/ text/ and data.. and yes, I saw it was a 2 step process and did both steps and it's not working at all. Please activate it or refund my money.

Super unimpressed

Re: US Add On not working

surreyboz — Wed, 26 Jun 2019 22:21:04 GMT

@Soundwave wrote:
Hi,
I added US Talk/ text/ and data.. and yes, I saw it was a 2 step process and did both steps and it's not working at all. Please activate it or refund my money.

Super unimpressed

So you bought a US Roaming add ons? If so they only work while you are in the US

Re: US Add On not working

Alex888 — Wed, 26 Jun 2019 22:21:57 GMT

@SoundwaveTry restarting your phone, make sure roaming is enabled on your phone, and make sure your phone is not trying to connect to PM or Telus towers, look for T Mobile or AT&T towers.

Re: US Add On not working

RossN — Wed, 26 Jun 2019 22:22:22 GMT

@Soundwave I am assuming your in the states now? if so have you tried to manualy connect with one of the providers?

Re: US Add On not working

drohn — Fri, 28 Jun 2019 03:03:10 GMT

I am having the same issue!