topic Re: No SIM detected.. in Get Support

No SIM detected..

Khawrys — Wed, 05 Jan 2022 10:35:50 GMT

Smashed my phone yesterday, ugh. Bought a used phone this morning, locked to Telus. Inserted my SIM card and it says “no sim detected”. Tried out a friends telus SIM card and it works no problem. Also tried my public SIM card in a different phone and it says “no sim”. I’m thinking maybe my SIM card is damaged- any thoughts?

Re: No SIM detected..

missorange — Wed, 26 Jun 2019 19:00:45 GMT

sim card should not be easy to damage, but it seems to be damaged.

Re: No SIM detected..

hycm53 — Wed, 26 Jun 2019 18:53:16 GMT

@Khawrys wrote:
Smashed my phone yesterday, ugh. Bought a used phone this morning, locked to Telus. Inserted my SIM card and it says “no sim detected”. Tried out a friends telus SIM card and it works no problem. Also tried my public SIM card in a different phone and it says “no sim”. I’m thinking maybe my SIM card is damaged- any thoughts?

SIM card could be damaged. You could buy a new one or you could get a replacement.

Re: No SIM detected..

Greg1275 — Wed, 26 Jun 2019 18:55:25 GMT

Try cleaning the contacts on the SIM card itself, also take a q-tip and try and clean the sim trey. If that doesn’t work then ur SIM card is hooped.

Re: No SIM detected..

Khawrys — Wed, 26 Jun 2019 18:58:17 GMT

I didn’t think Telus needed to unlock to work with public

Re: No SIM detected..

Greg1275 — Wed, 26 Jun 2019 19:00:29 GMT

It dosnt. Should work with any Telus or Koodo phone

Re: No SIM detected..

Khawrys — Wed, 26 Jun 2019 19:01:13 GMT

That’s what I’m thinking, I’ll try and clean it

Re: No SIM detected..

mimmo — Wed, 26 Jun 2019 19:02:13 GMT

@missorange wrote:
The used phone should be unlocked, not locked to Telus. Did you try your sim to an unlocked phone?

This is incorrect (at least most of the time) . And is not relevant to the discussion. A locked phone reading the sim will ask for an unlock code if required.

I said most of the time because my dad's old flip phone locked to telus required an unlock code for public.

Re: No SIM detected..

Greg1275 — Wed, 26 Jun 2019 19:04:16 GMT

Dosnt matter weather a phone is locked to Telus or Koodo, public mobile SIM cards will work on devices locked to those 2 networks, any other network lock on a device won’t be compatible

Re: No SIM detected..

pt375 — Wed, 26 Jun 2019 20:50:39 GMT

I had a similar issue. But the phone keeps cycling between "no sim" and "Telus". It worked with other SIMs. So I did a firmware upgrade and problem went away. It was a ASUS Zenfone 4.