topic Re: No service in Get Support

No service

lawontario — Wed, 05 Jan 2022 10:35:27 GMT

Bought and activated sim card 2 hours ago from Walmart. Can't make calls,texts, no data. Please help.

Re: No service

hairbag1 — Wed, 26 Jun 2019 17:16:20 GMT

When you log into My Account, does it show as Active ? Did you confirm that your phone is unlocked and not blacklisted ?

Click Get Started on top center of page. You'll see the Compatability Checker tool there.

Re: No service

shskr — Wed, 26 Jun 2019 17:15:52 GMT

You will have to contact the moderators to get access, you can send them a private message here: link

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.

Re: No service

dabr — Wed, 26 Jun 2019 17:16:46 GMT

@lawontario wrote:
Bought and activated sim card 2 hours ago from Walmart. Can't make calls,texts, no data. Please help.

In addition to what @hairbag1 suggested, just try to reboot your phone also.

Re: No service

hycm53 — Wed, 26 Jun 2019 17:38:25 GMT

@lawontario wrote:
Bought and activated sim card 2 hours ago from Walmart. Can't make calls,texts, no data. Please help.

Is your phone unlocked? Did you check your phone compatible with PM? Did you pick new number or port previously number to PM?

https://willmyphonework.net/

https://www.kimovil.com/en/frequency-checker/CA

Re: No service

lawontario — Wed, 26 Jun 2019 22:44:26 GMT

Tried all of the above still no service. Mods havent replied either. Not a good start to service so far.

Re: No service

dabr — Thu, 27 Jun 2019 00:54:52 GMT

@lawontario wrote:
Tried all of the above still no service. Mods havent replied either. Not a good start to service so far.

Moderators seem to be a bit backed up right now, so you'll need patience, it might be a little while before they respond.

I don't know if this will help in your situation but maybe try topping up your account with one dollar and then restart your phone. Sometimes this will do a reset on the account.

Re: No service

GinYVR — Thu, 27 Jun 2019 00:30:33 GMT

@lawontarioI would suggest don't do anything and just wait for the Moderators to respond. Your SIM card has not be provisioned properly on Public's end and requires them to do it manually. It sucks but that's why Public is so cheap, you get what you pay for. If you are in a rush, just move to Koodo, they are better equipped in the customer service dept. Think about this as the bare bones economy economy DIY class.