topic Re: Plan change in Get Support

Plan change

Krystian — Wed, 05 Jan 2022 10:35:23 GMT

Hi, I would like to change my plan, but it seems impossible to do online, after spending over an hour I keep getting error massages and so on. Why does it have to be so difficult. Please help!!!

Re: Plan change

bornmodem — Wed, 26 Jun 2019 16:12:37 GMT

Please contact the moderators at @CS_Agent!

Or check out this link: https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Re: Plan change

RossN — Wed, 26 Jun 2019 16:15:21 GMT

@Krystian there seems to be alot of issues with self service today you may want to wait a few hours as it usually fixes itself

Re: Plan change

Krystian — Wed, 26 Jun 2019 16:16:36 GMT

Will do, thank you

Re: Plan change

ShawnC13 — Wed, 26 Jun 2019 16:28:55 GMT

@bornmodem wrote:
Please contact the moderators at @CS_Agent!

Or check out this link: https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Yes the moderators can do this but their current response time is measured in days not hours. As stated waiting a few hours and trying again would be a better way to go.

@Krystian are you wanting to do an immediate change or a future dated on yoru next renewal? If you are doing an immediate change just be aware that you will lose any unused portion of your current plan and will need to pay the full price of the new plan.

Re: Plan change

Anonymous — Wed, 26 Jun 2019 16:32:36 GMT

Frist try it different browser internet

if still not change your Plan

you need send a private message To

public mobile customer support team (Moderators)>> Click here

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday: 8AM- 10PM Eastern time.

And be patient please

Good Luck

Re: Plan change

hycm53 — Wed, 26 Jun 2019 16:34:45 GMT

@Krystian wrote:
Hi, I would like to change my plan, but it seems impossible to do online, after spending over an hour I keep getting error massages and so on. Why does it have to be so difficult. Please help!!!

You may try it in the earlier morning and use Chrome incognito mode.

Re: Plan change

Krystian — Wed, 26 Jun 2019 16:40:20 GMT

I'll try in the morning again with a different browser, thank you for the valuable info