topic Re: Website kinda not working? in Get Support

Website kinda not working?

Greg1275 — Wed, 05 Jan 2022 10:35:11 GMT

Anyone else’s plans and add ons tab from the self serve website not working? Also on the change phone number section when entering a used number and hitting the check number button, I’m getting an error on both with same message..

Re: Website kinda not working?

stonechucker — Wed, 26 Jun 2019 15:00:46 GMT

Most likely unplanned service update/outage. Try again later.

This happens somewhat regularly.

Re: Website kinda not working?

Greg1275 — Wed, 26 Jun 2019 15:01:41 GMT

Ok thanks, will check back in, in a little bit.

Re: Website kinda not working?

Dunkman — Wed, 26 Jun 2019 15:01:47 GMT

@Greg1275

Website is more finicky and slower since last night.

Might want to try in another 30-60 minutes. Or try a different web browser, clearing cache or incognito mode. Chrome incognito works well.

Re: Website kinda not working?

Triguy — Wed, 26 Jun 2019 15:03:39 GMT

Try clearing your cache and use a different browser.

Re: Website kinda not working?

Greg1275 — Wed, 26 Jun 2019 15:06:25 GMT

Clearing cache worked, thanks guys!

Re: Website kinda not working?

jordan23 — Wed, 26 Jun 2019 15:07:09 GMT

Hi @Greg1275 , I just logged in to My Account right now to check and I received the same error message when I clicked at the Plan & Add-Ons tab. Sometimes the self-serve account page does that but it should be back up and running soon. I've only been with Public Mobile this month and it happened to me a few times where the My Account page is not working. But the Community site seems to be working all the time so that's good. Hopefully it'll work again soon.

Re: Website kinda not working?

JackQuint — Wed, 26 Jun 2019 15:17:17 GMT

I've found the MyAccount webpages to be clunky and unreliable since I've joined PM. Often extremely slow to load (and therefore prone to time out). It's pretty shoddy overall, but it reflects the priority that Telus places on the brand.

Re: Website kinda not working?

Busaman — Wed, 26 Jun 2019 18:22:52 GMT

I can't even get into my account !! Just comes up blank. I think theres something major wrong. Hope they can fix or have to look for new provider.

Re: Website kinda not working?

Greg1275 — Wed, 26 Jun 2019 18:51:28 GMT

Try what dunkman and triguy suggested. Clear browser cache and or try using different browser. It worked for me.

Re: Website kinda not working?

Busaman — Wed, 26 Jun 2019 18:53:35 GMT

Thanks tried that and even other computers and iphones but no luck

Re: Website kinda not working?

Greg1275 — Wed, 26 Jun 2019 18:57:07 GMT

Are you getting any error messages at all?

Re: Website kinda not working?

Greg1275 — Wed, 26 Jun 2019 19:06:19 GMT

Might your internet connection be down possibly? And are you logged in on here via cellular network?