topic Re: Phone compatibility in Get Support

Phone compatibility

jbondar — Wed, 05 Jan 2022 10:35:09 GMT

I'm a new customer and looking at 2 phone options but neither are listed on your phone checker or say not compatible. Both phones are listed as being 3G. Can you confirm if either of these 2 phones will work on your network please?

OUKITEL C12 Smartphone

https://www.amazon.ca/Unlocked-Phone-OUKITEL-C12-Smartphone/dp/B07SQ8PW24/ref=sr_1_14?keywords=3g+cell+phone&qid=1561551113&s=gateway&sr=8-14

Motorola Moto C 3G H+ Unlocked XT1750

https://www.amazon.ca/Motorola-Unlocked-Android-International-Version/dp/B0747RC978/ref=pd_rhf_dp_s_cr_simh_0_1/137-6033743-7035842?_encoding=UTF8&pd_rd_i=B0747RC978&pd_rd_r=0f94e211-c5dc-49bc-b631-de25c61e2652&pd_rd_w=kfO0g&pd_rd_wg=KwvcA&pf_rd_p=a3d30d92-9f26-4e0d-8f24-fd3e9e75bbfd&pf_rd_r=1MVRPED883PA34YGB3DP&psc=1&refRID=1MVRPED883PA34YGB3DP

Re: Phone compatibility

Triguy — Wed, 26 Jun 2019 12:38:33 GMT

The Motorola should work based on the specs.

Dual SIM GSM 3G UTMS: 850/900/1900/2100

Minimum recommended phone specs:

3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
4G FDD-LTE: B4, B5, B12

Currently VoLTE is not available and voice calls are only on 3G. SMS and data can work on 3G or LTE. Fastest data speeds are on LTE.

For LTE, these are all of the available bands on the network: 2, 4, 5, 7, 12, 13, 17, 29, 30. Some bands are available in some locations, others available elsewhere. B66 will be coming next.

Any phone you are considering should have B4, B5, B12 (or B17 instead of B12) for minimum coverage.

B2, B7 (and B66 shortly) will give you faster speeds. The rest are not really necessary.

Re: Phone compatibility

Anonymous — Wed, 26 Jun 2019 12:38:30 GMT

@jbondar- if the compatibility check says not compatible, probably isn't. You can also check willMyPhoneWork.net

Re: Phone compatibility

geopublic — Wed, 26 Jun 2019 13:22:24 GMT

@jbondar wrote:
I'm a new customer and looking at 2 phone options but neither are listed on your phone checker or say not compatible. Both phones are listed as being 3G. Can you confirm if either of these 2 phones will work on your network please?

OUKITEL C12 Smartphone
https://www.amazon.ca/Unlocked-Phone-OUKITEL-C12-Smartphone/dp/B07SQ8PW24/ref=sr_1_14?keywords=3g+cell+phone&qid=1561551113&s=gateway&sr=8-14

Motorola Moto C 3G H+ Unlocked XT1750
https://www.amazon.ca/Motorola-Unlocked-Android-International-Version/dp/B0747RC978/ref=pd_rhf_dp_s_cr_simh_0_1/137-6033743-7035842?_encoding=UTF8&pd_rd_i=B0747RC978&pd_rd_r=0f94e211-c5dc-49bc-b631-de25c61e2652&pd_rd_w=kfO0g&pd_rd_wg=KwvcA&pf_rd_p=a3d30d92-9f26-4e0d-8f24-fd3e9e75bbfd&pf_rd_r=1MVRPED883PA34YGB3DP&psc=1&refRID=1MVRPED883PA34YGB3DP

@jbondarIf you are going to use the phone primarily for calls and texts go with the Moto. I woud not recommend Chinese phones running Android 8.1. They have issues with adding APN entries.

Re: Phone compatibility

Dunkman — Wed, 26 Jun 2019 13:40:38 GMT

@jbondar

The other Oukitel C12 phone will not work with Public mobile:

3G Network Bands
W-CDMA : 900 / 2100 MHz

https://www.pdevice.com/product/oukitel-c12-price-specs

You might want to go with the Motorola choice.

Re: Phone compatibility

TheOldVR — Wed, 26 Jun 2019 13:53:47 GMT

Ignore original post please... sorry

Re: Phone compatibility

Anonymous — Wed, 26 Jun 2019 13:57:21 GMT

@TheOldVR wrote:
Ignore original post please... sorry

???

If that's another account you handle then you can edit it if you like.