topic Re: Change plan after account is suspended in Get Support

Change plan after account is suspended

holyspectral — Wed, 05 Jan 2022 10:35:07 GMT

Hi,

My original plan expired two weeks ago when I’m out of country. When I wanted to change my plan to reflect my new need, there is no button in the UI for me to change my plan NOW even when there is sufficient balance in my account.

I read some articles and found it needs @CS_Agent to help. Is that true?

Any comment will be appreciated.

Sam

Re: Change plan after account is suspended

Dunkman — Mon, 03 Sep 2018 00:17:06 GMT

Unfortunately, you will need to private message a moderator. If you keep the same plan, you can renew right away. If you want a change of plans, moderator help is required. Wait times are 1-2 days.

Re: Change plan after account is suspended

holyspectral — Mon, 03 Sep 2018 00:22:52 GMT

Thank you. I’ll PM moderators for help.