topic Re: Transfer phone number in Get Support

Transfer phone number

Cannorth — Wed, 05 Jan 2022 10:35:04 GMT

After setting up my account and completing all required fields, I received a text from public mobile asking that a go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. When I clicked on the Publicmobile.ca link, there is no contact us option to click on

Re: Transfer phone number

bravo_md — Wed, 26 Jun 2019 11:50:18 GMT

Sent a private message to the Mod Team using the envelope icon in upper right corner. They'll reply and help out. Regards.

Re: Transfer phone number

RossN — Wed, 26 Jun 2019 11:54:04 GMT

@Cannorth did you manage to finish the sign up the system can be finicky at times

Re: Transfer phone number

Cannorth — Wed, 26 Jun 2019 11:55:20 GMT

I thought so, but maybe not

Re: Transfer phone number

RossN — Wed, 26 Jun 2019 11:58:01 GMT

@Cannorth what point are you at now are you trying to port a number from another carrier?

Re: Transfer phone number

Cannorth — Wed, 26 Jun 2019 12:03:56 GMT

Yes. When I activated my SIM card last night, I completed the forms for transferring in my existing number. A few hours later, I received a text with a link to public mobile.ca instructing me to click “contact us” and complete the SIM & Activation online form

Re: Transfer phone number

Cannorth — Wed, 26 Jun 2019 12:04:38 GMT

There is no “contact us “ option

Re: Transfer phone number

Cannorth — Wed, 26 Jun 2019 12:06:06 GMT

Do I just input mod team in the send to field?

Re: Transfer phone number

Alex888 — Wed, 26 Jun 2019 12:06:38 GMT

@Cannorth You can send the moderators a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It may take them up to 2 days to respond.

Re: Transfer phone number

will13am — Wed, 26 Jun 2019 12:06:54 GMT

@Cannorth wrote:
There is no “contact us “ option

The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Transfer phone number

computergeek541 — Wed, 26 Jun 2019 20:18:36 GMT

@RossN wrote:
@Cannorth did you manage to finish the sign up the system can be finicky at times

Activation would have had to have been completed for the customer to be able to receive the text message from Public Mobile.

Re: Transfer phone number

computergeek541 — Wed, 26 Jun 2019 20:22:46 GMT

@Cannorth wrote:
Yes. When I activated my SIM card last night, I completed the forms for transferring in my existing number. A few hours later, I received a text with a link to public mobile.ca instructing me to click “contact us” and complete the SIM & Activation online form

Your number porting request failed. Make sure that you have information about your old carriers account such as your account number, and provide that along with that phone number and name of the owner of that account to Public Mobile's Moderator_Team. Instructions on how to do that were given earlier. As for the instructions about trying to find some form, ignore that because sending moderators a private message is the only way to get this fixed.

Re: Transfer phone number

computergeek541 — Wed, 26 Jun 2019 20:26:36 GMT

@Cannorth wrote:
Do I just input mod team in the send to field?

Mod Team will not work as there is no such username. Typing that into the send to field also will not help the member find the correct Moderator_Team name.

Re: Transfer phone number

Cannorth — Thu, 27 Jun 2019 16:05:29 GMT

Thanks to everyone who took the time to help. The problem seemed to resolve itself by noon hour, and I seem to be up and running now.