topic Re: Transferring From Telus in Get Support

Transferring From Telus

tstahl — Wed, 05 Jan 2022 10:34:36 GMT

Hello,

I am transferring from Telus, however each time I try to import my phone number, the page times out. What do I need to do to keep my phone number?

Thank you.

Re: Transferring From Telus

sunflowershine — Tue, 25 Jun 2019 23:26:04 GMT

@tstahl You can first select a new number as temporary use. Then port your current number after.

Re: Transferring From Telus

Jackhyf63 — Tue, 25 Jun 2019 23:27:14 GMT

@tstahl

Here is the knowledge article on porting:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Most ports require the original carrier account number, account holder name and phone number. Generally, you will not need to contact Telus. Once ported, your Telus account will automatically close.

Re: Transferring From Telus

GinYVR — Tue, 25 Jun 2019 23:31:52 GMT

@tstahlI suggest you try it in evening / off peak hours. You usually get less chance of time outs.. as Public Mobile's system is rather limited.

Re: Transferring From Telus

bravo_md — Tue, 25 Jun 2019 23:34:22 GMT

Should they do it on their own or with the aid of a MOD?

Re: Transferring From Telus

geopublic — Tue, 25 Jun 2019 23:39:05 GMT

@tstahl wrote:
Hello,

I am transferring from Telus, however each time I try to import my phone number, the page times out. What do I need to do to keep my phone number?

Thank you.

@tstahl Try it with Chrome using incognito mode. Since PM is owned by Telus the port should be quick to complete.

Re: Transferring From Telus

selva1 — Tue, 25 Jun 2019 23:40:17 GMT

I had a similar issue. My suggestion is also to try during off peak period. If it is not working, connect with moderator team and generally they are quick in responding to issues.

Re: Transferring From Telus

tstahl — Wed, 26 Jun 2019 22:53:05 GMT

This worked, thank you!