topic Re: Old Phone Number Needs to be Ported from Koodo Mobile in Get Support

Old Phone Number Needs to be Ported from Koodo Mobile

Carolyn65 — Wed, 05 Jan 2022 10:34:29 GMT

Could someone port my old phone number from Koodo Mobile? I'd like to keep my old phone number.

Thank you!

Re: Old Phone Number Needs to be Ported from Koodo Mobile

Siddeadde — Tue, 25 Jun 2019 22:09:54 GMT

When you log into your public mobile account webpage. There is an option to change your phone number. When you click that option it then asks you to either select a new phone number or transfer a number from another carrier. Choose that option then check if the number is eligible to port if so then follow the steps on the site. If it is not eligible you will have to contact Koodo as to why it is not since they are the technical owners of that # currently.

Re: Old Phone Number Needs to be Ported from Koodo Mobile

Carolyn65 — Tue, 25 Jun 2019 22:12:39 GMT

I clicked on the envelope, but I don't know who to send a messege to. It didn't work for me to click on the link.

Re: Old Phone Number Needs to be Ported from Koodo Mobile

dabr — Tue, 25 Jun 2019 22:17:53 GMT

@Carolyn65 wrote:
I clicked on the envelope, but I don't know who to send a messege to. It didn't work for me to click on the link.

Select Moderator_Team in the address bar. Edit sorry about the link, seems to be faulty:)

Re: Old Phone Number Needs to be Ported from Koodo Mobile

Carolyn65 — Tue, 25 Jun 2019 22:17:22 GMT

It didn't work to port my number. Is contacting Koodo my only option now?

Re: Old Phone Number Needs to be Ported from Koodo Mobile

Jtucker114 — Tue, 25 Jun 2019 22:17:57 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Old Phone Number Needs to be Ported from Koodo Mobile

dabr — Tue, 25 Jun 2019 22:21:15 GMT

@Carolyn65 wrote:
It didn't work to port my number. Is contacting Koodo my only option now?

Is it prepaid or postpaid?

Re: Old Phone Number Needs to be Ported from Koodo Mobile

dabr — Tue, 25 Jun 2019 22:23:07 GMT

@Jtucker114 wrote:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Strange, I'm getting an error when clicking on your link too:)

Re: Old Phone Number Needs to be Ported from Koodo Mobile

srlawren — Tue, 25 Jun 2019 22:29:47 GMT

@dabr wrote:
@Carolyn65 wrote:
It didn't work to port my number. Is contacting Koodo my only option now?
Is it prepaid or postpaid?

@Carolyn65 this question is important. If it's a post-paid Koodo account, you can transfer the number yourself in your Public Mobile self-serve account. If it's a pre-paid Koodo account, you do need to contact the moderator team to ask them to do it for you. You can learn how to contact them here: How to Get Help

Re: Old Phone Number Needs to be Ported from Koodo Mobile

GinYVR — Tue, 25 Jun 2019 22:30:27 GMT

@dabr @Jtucker114 Because there is a extraneous character after the link.

Try this one instead.

Re: Old Phone Number Needs to be Ported from Koodo Mobile

dabr — Tue, 25 Jun 2019 22:33:41 GMT

@GinYVR wrote:
@dabr @Jtucker114 Because there is a extraneous character after the link.

Try this one instead.

Thanks that works:) but my original post and link disappeared anyway (happens with trying to edit one too many times).

Re: Old Phone Number Needs to be Ported from Koodo Mobile

Anonymous — Tue, 25 Jun 2019 22:35:47 GMT

ninja'd

Re: Old Phone Number Needs to be Ported from Koodo Mobile

cavemantoronto — Wed, 26 Jun 2019 02:02:21 GMT

@Carolyn65 wrote:
It didn't work to port my number. Is contacting Koodo my only option now?

No. You don't contact Koodo to port from there. New service company has to do it