topic Re: More amount charged in Get Support

More amount charged

Kirantod — Wed, 05 Jan 2022 10:34:13 GMT

Hello,

I have $25 plan. I have $5 rewards ($2 with autorecharge and $3 with friend referral). Last text message before monthly payment from Public Mobile, mentioned $20 to pay. However, in reality, $23 were charged to my credit card. But when I see my public mobile payment history, it is showing $20 charged on credit card.

I dont understand this discrepency between amount shown and amount charged. Does anyone have a thougth on it?

Thanks

Re: More amount charged

RobertQc — Tue, 25 Jun 2019 20:27:06 GMT

@Kirantod wrote:
Hello,
I have $25 plan. I have $5 rewards ($2 with autorecharge and $3 with friend referral). Last text message before monthly payment from Public Mobile, mentioned $20 to pay. However, in reality, $23 were charged to my credit card. But when I see my public mobile payment history, it is showing $20 charged on credit card.
I dont understand this discrepency between amount shown and amount charged. Does anyone have a thougth on it?
Thanks

@KirantodTax ? (15% tax on $20 = $23)

Re: More amount charged

Lieux — Tue, 25 Jun 2019 20:28:34 GMT

@Kirantod wrote:
Hello,
I have $25 plan. I have $5 rewards ($2 with autorecharge and $3 with friend referral). Last text message before monthly payment from Public Mobile, mentioned $20 to pay. However, in reality, $23 were charged to my credit card. But when I see my public mobile payment history, it is showing $20 charged on credit card.
I dont understand this discrepency between amount shown and amount charged. Does anyone have a thougth on it?
Thanks

Did you count the taxes??? With the payment on your credit card you pay the taxes. 20$+ taxes~ 23$??

Re: More amount charged

shskr — Tue, 25 Jun 2019 20:29:38 GMT

Your payment history does not show taxes only your credit card history shows full amount.

Re: More amount charged

srlawren — Tue, 25 Jun 2019 20:55:00 GMT

It never ceases to amaze me how many people get confused by this. You're in Canada--we pay taxes. On almost everything. The first time a number charged doesn't look right, I try dividing it by the combined tax rate for my province. It should take anyone seconds to figure this out the first time.

Re: More amount charged

naluukti — Wed, 03 Jul 2019 02:09:14 GMT

Yes, but generally there is a receipt of some kind that shows this. In fact, I thought it was the law. Had I not stumbled across this thread I would have asked the same question (before reaching the same conclusion). Is the invoice or bill actually available anywhere for users to view?

Re: More amount charged

RossN — Wed, 03 Jul 2019 02:21:03 GMT

@naluukti If you actually need an invoice for business reasons or tax purposes you can contact a moderator here but it takes a few weeks or more to get your records

Re: More amount charged

GinYVR — Wed, 03 Jul 2019 07:36:28 GMT

@naluuktiCan you refer us to a place where a receipt of some kind is the law of the land especially for prepaid services?

Re: More amount charged

srlawren — Wed, 03 Jul 2019 20:14:16 GMT

@naluukti wrote:
Yes, but generally there is a receipt of some kind that shows this. In fact, I thought it was the law. Had I not stumbled across this thread I would have asked the same question (before reaching the same conclusion). Is the invoice or bill actually available anywhere for users to view?

@naluukti no. You can look at your transaction history in your self-serve account to see how the plan is billed, but this is all pre-tax. Taxes are charged on the payment. The payment is used to credit your account with the pre-tax dollars, which are then used to pay for your plan (or add-on(s), etc.). If you want a receipt which breaks down the payment amount and the tax, you will need to purchase a payment voucher and apply that to your account. The voucher print-out will show the breakdown, though it won't have anyting about your specific plan. You can find stores to purcahse a voucher here: https://www.publicmobile.ca/en/store-locator and more on your payment options here: https://www.publicmobile.ca/en/bc/get-help/articles/retail-faqs

GST registration number can be found somewhere, though I'm having a hard time locating it at this moment. Will update this reply shortly if/when I find it. 🙂

EDIT: found it. It's on the Make a Payment page https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/. You don't actually have to make the payment, just loading the page will show you the GST number, and you can navigate away or close the browser tab.

Re: More amount charged

naluukti — Thu, 04 Jul 2019 03:04:56 GMT

Via https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/gst-hst-businesses/charge-collect-receipts-invoices.html

"You must let your customers know if the GST/HST is being applied to their purchases. You can use cash register receipts, invoices, contracts, or post signs at your place of business to inform your customers whether the GST/HST is included in the price, or added separately. You have to show the GST/HST rate that applies to the supply. Also, you have to either show the amount paid or payable for the supply separately from the amount of GST/HST payable on the supply or show that the total amount paid or payable for a supply includes the GST/HST."

Re: More amount charged

Anonymous — Thu, 04 Jul 2019 03:50:11 GMT

@naluukti

I had a look back at some online purchases I've made. Would you think the CRA would be interested in auditing and making sure that Amazon would have to follow all the rules? Durn tootin' they would. I see no sign of any GST number anywhere up to the last screen before saying go. The "receipt" in email afterwards???...no mention.

Same thing here. Don't you think Telus and their army of lawyers wouldn't be making sure that they're complying with the CRA and the the CRA's army of lawyers wouldn't be all over Telus? At least here you can find a GST number in the payment screen.

Re: More amount charged

srlawren — Thu, 04 Jul 2019 04:31:18 GMT

@naluukti wrote:
Via https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/gst-hst-businesses/charge-collect-receipts-invoices.html

"You must let your customers know if the GST/HST is being applied to their purchases. You can use cash register receipts, invoices, contracts, or post signs at your place of business to inform your customers whether the GST/HST is included in the price, or added separately. You have to show the GST/HST rate that applies to the supply. Also, you have to either show the amount paid or payable for the supply separately from the amount of GST/HST payable on the supply or show that the total amount paid or payable for a supply includes the GST/HST."

@naluukti that appears to be geared toward brick and mortar purchases, since it's talking about signage at your place of business. I would presume Telus has done their due diligence in terms of knowing what they are obligated to provide and not provide, but if you're concerned, I would suggest you make a complaint to CRA and ask them to investigate.

Re: More amount charged

stonechucker — Fri, 05 Jul 2019 03:20:04 GMT

I see tight here on a currently featured plan, in the offer details. Taxes are extra.Public Mobile is not hiding this.

Re: More amount charged

mc93 — Wed, 02 Oct 2019 02:46:31 GMT

I am having a similar problem. I calculated with taxes but that doesn't actually match the amount on my credit card. How can I see that calculation?

Re: More amount charged

hairbag1 — Wed, 02 Oct 2019 02:54:07 GMT

@mc93 wrote:
I am having a similar problem. I calculated with taxes but that doesn't actually match the amount on my credit card. How can I see that calculation?

So how much is your plan ? How much were you charged ? What province you in ?

Re: More amount charged

darlicious — Wed, 02 Oct 2019 03:05:56 GMT

@mc93 when you log into your account and go to the payment page the bottom you will see choose the province to see your applicable taxes it will do the calculation for you. But really this is very simple math surely you know what the provincial tax rate is in your own province in BC it's 12% 7% provincial sales tax 5% GST so if your plan is $40 it comes out to $44.80. This is the problem with smartphones because everyone's brain has become stupid. This is why for years I've had a flip phone because I like to have a smart brain and a stupid phone.

Re: More amount charged

mc93 — Wed, 02 Oct 2019 06:22:14 GMT

Thanks, I think.

I was just looking for where I can see how Public Mobile is calculating things, so I can compare my numbers to theirs. Most people like to check their bills for accuracy, and that's not quick and easy or straightforward when the information you're given isn't complete and easy to read. It would be nice if their payment page included the actual payment information, but it doesn't.

Yes, it is simple math, and no, I actually didn't know the tax rate here because I moved from another province and haven't actually checked what the sales tax rate is. The link that Public Mobile gives to see the tax rates only gives GST/HST, not PST, and when I glanced at it I misread it, so was using the wrong numbers.

People will find answers more helpful if they just include information, not judgement. There is no need to put people down for asking for help.

Re: More amount charged

GinYVR — Wed, 02 Oct 2019 06:29:47 GMT

@mc93Public Mobile calculates your taxes based on the address you had registered with. (They don't do hard credit checks so they can't actually verify the info, eg after you moved etc). If you had moved from 1 province to another, updated the account just by number transfer to another province, the taxes are still calculated based on your original registration / payment address. That might explain your discrepency.

Re: More amount charged

mc93 — Wed, 02 Oct 2019 06:33:55 GMT

I never would have thought of that. So will it use the correct tax rate if the payment address is updated?

Re: More amount charged

GinYVR — Wed, 02 Oct 2019 06:38:09 GMT

@mc93Yes the tax rate should change when you change your payment address. You could verify it by doing a one time manual payment after your change. The Taxes will be extra will be displayed before you submit payment.