topic Can someone change my plan mod please help in Get Support

Can someone change my plan mod please help

arpitkuk — Wed, 05 Jan 2022 10:34:04 GMT

On my public mobile number i need to change my plan can someone change it asap for me i have a blanace but the plan is not changing pleasefix this asap

Re: Can someone change my plan mod please help

Shutdown — Sat, 01 Sep 2018 06:00:16 GMT

You probably future dated the change to after renewal. If you change right away you lose out on your remaining days and don't get refunded.

Re: Can someone change my plan mod please help

arpitkuk — Sat, 01 Sep 2018 06:01:52 GMT

no we did not, can someone fix it? who do I contact? I am doing it for the first time

Re: Can someone change my plan mod please help

will13am — Sat, 01 Sep 2018 06:08:59 GMT

@arpitkuk, if your account is active, you can change your plan using the self serve portal. You have the option to change immediately or future date the change to the next renewal. If your account is suspended, then you must seek moderator team assistance to make a plan change. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Can someone change my plan mod please help

mimmo — Sat, 01 Sep 2018 06:09:32 GMT

@arpitkuk why are you not able to change plans? Is your account suspended or phone not working? If that is the case only mods can change plan they are 24-48 hour reply time.

If you have an active account you should be able to log Into selfserve and click the change plan button.

From there you can select an immideate plan change or future date one.

A more through ecplsnation of your issue will help direct you to the proper solution.

In any case to contact mods see brlow

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

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How long until they reply?:

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Typical response time is between 1-3 hours, but can be up to 48 hours.
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