topic Re: Help phone number not working in Get Support

Help phone number not working

DPBemister — Wed, 05 Jan 2022 10:33:37 GMT

I was already a public customer and I changed my number this morning because I was getting calls from strange numbers. Now my phone is not working can’t call out, not getting incoming calls. Help I needs my phone to work it’s my only phone in case of emergencies or for work. I’ve turned off my phone and removed the SIM card and turned my phone back on after replacing the SIM card and it’s still not working....help my account is in good standing until August

Re: Help phone number not working

GinYVR — Tue, 25 Jun 2019 14:55:20 GMT

@DPBemister if you just changed your number it will take a few hours for the number transfer to happen. You just have to hold on tight in the mean time.. Give it a few hours, perhaps check in the afternoon EST.

Re: Help phone number not working

bravo_md — Tue, 25 Jun 2019 14:56:04 GMT

Try the lost phone trick.

Re: Help phone number not working

DPBemister — Tue, 25 Jun 2019 14:57:49 GMT

What do you mean by the lost phone trick

Re: Help phone number not working

stonechucker — Tue, 25 Jun 2019 14:58:43 GMT

@GinYVR wrote:
@DPBemisterif you just changed your number it will take a few hours for the number transfer to happen. You just have to hold on tight in the mean time.. Give it a few hours, perhaps check in the afternoon EST.

@GinYVR, phone number changes are instantaneous. Please stop the fabricated nonsense. Port-ins are usually quick but can be a delay, but the user has chosen a new number (unless I misunderstood the OP).

@DPBemister, is your plan still listed as Active?

Re: Help phone number not working

stonechucker — Tue, 25 Jun 2019 15:00:09 GMT

@DPBemister Inside 'My Account' you can mark your phone lost, wait for 5 minutes, then reactivate your account.

Re: Help phone number not working

DPBemister — Tue, 25 Jun 2019 15:02:53 GMT

Yes I changed my number.

Re: Help phone number not working

JackQuint — Tue, 25 Jun 2019 15:12:27 GMT

As @stonechucker and @bravo_md suggested, have you tried the lost/stolen trick yet? If that doesn't resolve it, try a network reset for your phone.

For iOS: Settings -> General -> Reset -> Reset Network Settings

For Android: Settings -> System -> (Advanced) -> Reset Options -> Reset Wi-Fi, Mobile & Bluetooth

Network reset often fixes most connectivity issues without requiring a full reset. You will lose your saved Wi-Fi networks and BT devices.

Re: Help phone number not working

GinYVR — Tue, 25 Jun 2019 15:19:28 GMT

@DPBemisterSince @stonechucker said it is instanteous.. you might want to consider sending the Moderator_Team with this link, a note concerning your problem. They will reply asking for your identity verification and hopefully things will work out after. They might reply from a few hours to 48 hours +

Re: Help phone number not working

DPBemister — Tue, 25 Jun 2019 15:17:57 GMT

I have tried all the troubleshooting suggestions I have received and my phone is still not working

Re: Help phone number not working

stonechucker — Tue, 25 Jun 2019 15:21:47 GMT

@DPBemister, as @GinYVR has advised, please send a message to the Moderator_Team via the link provided or the envelope icon in the upper right corner.

Re: Help phone number not working

DPBemister — Tue, 25 Jun 2019 15:25:18 GMT

@stonechucker I have already sent a message to the moderator team thank you everybody hope my phone works soon

Re: Help phone number not working

bravo_md — Tue, 25 Jun 2019 15:27:05 GMT

Good luck and hang tight , we all want to help you.

Re: Help phone number not working

Anonymous — Tue, 25 Jun 2019 15:27:38 GMT

@DPBemister wrote:
@stonechucker I have already sent a message to the moderator team thank you everybody hope my phone works soon

So you did try the lost/stolen feature?

Like this:
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Another goofy thing to try that has been known to work on many occassions is to manually add $1 into your account and restart the phone.

Re: Help phone number not working

DPBemister — Tue, 25 Jun 2019 15:31:42 GMT

I have also tried all that as well

Re: Help phone number not working

selva1 — Tue, 25 Jun 2019 15:48:39 GMT

My quick suggestion is to switch to different phone to see that you have the same issue. Hope you will fined a compatible phone.

Re: Help phone number not working

DPBemister — Tue, 25 Jun 2019 15:59:03 GMT

My phone is compatible it’s an iPhone 8 it’s the same phone I’ve been using since I started with public

Re: Help phone number not working

stonechucker — Tue, 25 Jun 2019 16:02:07 GMT

@DPBemister this is really strange that the tricks being offered are not working.

Is it possible there's a tower out in your area right now? Do you have any services on your phone working (provided by Public Mobile)?

Trying another (unlocked/Telus locked) phone is a good option to verify your account is working.

Re: Help phone number not working

stonechucker — Tue, 25 Jun 2019 16:03:49 GMT

@DPBemister wrote:
My phone is compatible it’s an iPhone 8 it’s the same phone I’ve been using since I started with public

This sounds strange, but does your phone know you've changed numbers? I'm not an iPhone user, so I'm not sure where you would look for this on the device.

Re: Help phone number not working

DPBemister — Tue, 25 Jun 2019 16:24:48 GMT

I changed the number on my phone as well but it’s still not working