topic Double Billed in Get Support

Double Billed

Ranham — Wed, 05 Jan 2022 10:33:29 GMT

I was double billed yesterday for services (I see that isnt uncommon based on the number of posts about that on here) Problem is I have sent two messages to Moderators in the last 24 hours and am not getting any response. Any ideas?

Re: Double Billed

popping — Fri, 31 Aug 2018 16:24:43 GMT

@Ranham

It will take about 48 hours for moderator to response to your message. Any additional message will move you to the end of the moderator waiting queue.

I sent a private message to moderator this Tuesday and got my response on yesterday(Thursday). The wait time this week is about 48 hours..

Re: Double Billed

stonechucker — Fri, 31 Aug 2018 16:49:10 GMT

Same cost twice, or are you attempting to change your plan from an expired state?

Re: Double Billed

Ranham — Fri, 31 Aug 2018 16:52:48 GMT

Exact same charg, exact same day...Its clearly a duplicate

Re: Double Billed

stonechucker — Fri, 31 Aug 2018 17:01:19 GMT

Wondering if you were attempting to pay, and doubled paid via an error. Did the website give you any suggestion that a payment had not gone through?

Re: Double Billed

will13am — Fri, 31 Aug 2018 17:17:00 GMT

@Ranham, please post a screen cap of the payment history. Maybe we can assist with interpreting the numbers.