topic Re: data usage/data remaining in Get Support

data usage/data remaining

mkhochta — Wed, 05 Jan 2022 10:33:24 GMT

Hi everyone,

I am trying to see how much data remining and how much I used.
I have checked some of the related questions. They all say you can see it in "My Data & Add ons section" or the overview page, and if you cant see it then you have used all your data.

I cannot see how much data remining in both location but I have not used all my data because I can still browse on my phone without issues.

Thanks

Re: data usage/data remaining

Wonder_why — Tue, 25 Jun 2019 12:17:24 GMT

Re: data usage/data remaining

Triguy — Tue, 25 Jun 2019 12:18:34 GMT

You can log into your self serve account and next to data and add ons click on my usuage. If you don't see it then you have used up your data.

Re: data usage/data remaining

stonechucker — Tue, 25 Jun 2019 12:48:16 GMT

Are you connected to WiFi to browse? That is different than cellular data.

If you don't see data listed on your overview page, then the data has run out.

Your browser may have cached data which you're seeing from previous visits to whatever pages are in your history.

Re: data usage/data remaining

TheOldVR — Tue, 25 Jun 2019 13:01:03 GMT

It is odd behaviour but yes - if you don't see data there then you've used it all up!

This had me confused for a bit till I saw a post in the forum....

Good news is that you can buy an add-on if you need it, you should also be able to see what used up your data on your phone.

Good luck!

Re: data usage/data remaining

dabr — Tue, 25 Jun 2019 19:03:03 GMT

@mkhochta wrote:
Hi everyone,
I am trying to see how much data remining and how much I used.
I have checked some of the related questions. They all say you can see it in "My Data & Add ons section" or the overview page, and if you cant see it then you have used all your data.

I cannot see how much data remining in both location but I have not used all my data because I can still browse on my phone without issues.
Thanks

As already said by everyone here, if you don't see the data line in your overview page, the data has been used up. Unfortunately PM just removes the feature of your plan that has been depleted rather than show that to be case.

Of course you can still browse if you're using a wifi connection. You may want to take a look at what apps may be using a lot of data during updates. You can enable your apps to only update during a wifi connection and restrict background data in your settings. This will allow you to use less of your plan data. Or the alternative is buy an add-on data $10/200 mb or $30/1GB (expensive) which will tide you over until your renewal. The good thing about the add-ons is that any remaining amounts will roll over every month until fully depleted.

Re: data usage/data remaining

mkhochta — Wed, 26 Jun 2019 03:08:27 GMT

I made sure I checked that I was not using wifi (I am 100% certain about this). I knew I was at 98% of my data or so. I checked after an hour of posting this and I was still able to use data. Shortly after that, my data was completely depleted (I test it by opening a new tab in chrome and search some random stuff that I have not searched today (to avoid getting cached pages).

Re: data usage/data remaining

Dunkman — Wed, 26 Jun 2019 03:18:53 GMT

@mkhochta

There might be small descrepancy between actual data use and the PM data tracker in self service account. Generally speaking, once you do not see the data add on in your overview page, your data is used up. It is possible that there might be a tiny amount of data still left to use once your add on just becomes not visible.

You could install a data tracking app if you wanted to. Or look at the usage history in your self service account and total the numbers. There is also time stamp on data usage, etc.

Re: data usage/data remaining

AE_Collector — Wed, 26 Jun 2019 05:13:15 GMT

One more possibility (not knowing how much data your plan comes with) is that if you have 500 Mb you really get 512Mb or 1Gb is really 1024Mb etc. PM frequently mentions things like 500 Mb AutoPay bonus but it is really 512 Mb that they give you which is exactly 1/2 a Gb.

Terry

Re: data usage/data remaining

kelvinKK — Wed, 26 Jun 2019 06:37:45 GMT

If you have 1GB data for use, you can set the limit lock on your cell phone. Please looks at your cell "setting > Mobile Data > usage"

Re: data usage/data remaining

dna2016 — Wed, 26 Jun 2019 14:49:02 GMT

@mkhochta if you go on your My Account portal and right in that first screen as soon as you log in will show your data usage right beneath your rewards. If it says "You currently don't have any Add ons on your account", then that means you've used up your data for this cycle. If you're still able to browse then you're most likely on WIFI and don't realize it.

Re: data usage/data remaining

KMan32 — Mon, 12 Aug 2019 22:28:31 GMT

I'm not able to see my data. I have 1gb and I only used 55 mb thus far. Now I can't see my balance. I still can send mms. Please help

Re: data usage/data remaining

Triguy — Mon, 12 Aug 2019 22:36:22 GMT

If you don't see any remaining data then it means you have used up your allotment. Click on view usage button to see your activity. You would need to either wait your renewal date or purchase an add-on.

Re: data usage/data remaining

KMan32 — Mon, 12 Aug 2019 22:36:38 GMT

I know many have responded this however I have been on wifi the whole entire time and my data is turned off. I only turn data on to send mms and then switch off right after

Re: data usage/data remaining

geopublic — Mon, 12 Aug 2019 22:42:57 GMT

@KMan32 wrote:
I know many have responded this however I have been on wifi the whole entire time and my data is turned off. I only turn data on to send mms and then switch off right after

@KMan32 As others have mentioned just access your selfserve account and review your usage logs to see when and how the data was used up.

Re: data usage/data remaining

KMan32 — Mon, 12 Aug 2019 22:46:16 GMT

I have checked that but it wouldn't give me a summary just says

If a feature is not listed above, it may have been fully consumed and no longer available for use.

Your Data & Add-On limit will show the total min./MB available on your account at the time of your last Add-On purchase.

Will it still give you a log if your data was exhausted?

U.S. Roaming Add-Ons expire after 10 days. Any unused data expires at the end of the U.S. Roaming Add-On. Add-Ons that are not U.S. Roaming related do not have expiry dates. Any remaining data or minutes in your Add-On will continue to roll over until they are used up. In-plan data expires at the end of your renewal cycle. It does not roll over to your next 30 or 90-day cycle.

Re: data usage/data remaining

KMan32 — Mon, 12 Aug 2019 22:49:47 GMT

Re: data usage/data remaining

Anonymous — Mon, 12 Aug 2019 23:10:09 GMT

@KMan32 wrote:

Just a little more info...like Available Funds and due date.

Add up the MB usage in your details log starting from your renewal date. Maybe the data didn't get reset at renewal.

Re: data usage/data remaining

KMan32 — Mon, 12 Aug 2019 23:27:10 GMT

I just opened the plan up 4 days ago I had 55.940 mb before I got the above error. I didn't go on the internet at all just sent mms. I hope the moderator can fix it for me this isn't a great first experience.

Re: data usage/data remaining

ChuckYeah — Mon, 12 Aug 2019 23:51:30 GMT

If you login to self serve and got to Plans and Add-ons -> Usage History set the dates from your last renewal date and todays date, they system will list all your usage.

Click twice (not double click, but click two times) on Data Usage on the chart below and all your data usage will come to the top. If it totals 55Mb, take a screen shot and provide it to the moderator that contacts you. This will be proof positive that you did not use all your data.