topic Re: Not able to make/receive call even when my plan is shown as $25. in Get Support

Not able to make/receive call even when my plan is shown as $25.

sanjna — Wed, 05 Jan 2022 10:32:58 GMT

I am Not able to make or receive call even when my plan is shown as $25.

My Plan

This plan includes: -
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

Re: Not able to make/receive call even when my plan is shown as $25.

RossN — Mon, 24 Jun 2019 22:09:18 GMT

@sanjna have you just sign up today? have you ported a number from another provider more info please

Re: Not able to make/receive call even when my plan is shown as $25.

ClaudeR — Mon, 24 Jun 2019 22:09:15 GMT

I think that you are new here, right?

If everso, is it a # transfer from another company?

Re: Not able to make/receive call even when my plan is shown as $25.

ClaudeR — Mon, 24 Jun 2019 22:10:06 GMT

telepathy, it seems

Re: Not able to make/receive call even when my plan is shown as $25.

ClaudeR — Mon, 24 Jun 2019 22:13:34 GMT

Re: Not able to make/receive call even when my plan is shown as $25.

Lieux — Mon, 24 Jun 2019 22:14:48 GMT

@sanjna wrote:
I am Not able to make or receive call even when my plan is shown as $25.

My Plan

This plan includes: -
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

Is your phone unlocked and compatible with public mobile?..As said above more details...

Re: Not able to make/receive call even when my plan is shown as $25.

sanjna — Mon, 24 Jun 2019 22:42:55 GMT

I am a user from 2018. I registered to the community just today as I hit this issue.

Re: Not able to make/receive call even when my plan is shown as $25.

Alex888 — Mon, 24 Jun 2019 22:44:10 GMT

@sanjna Try using your account to report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone. If it's still not working you will need to contact the moderators you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to make/receive call even when my plan is shown as $25.

sanjna — Mon, 24 Jun 2019 22:44:17 GMT

I am a user from 2018. Registered to the community just today as I got into this issue.

Re: Not able to make/receive call even when my plan is shown as $25.

sanjna — Mon, 24 Jun 2019 22:45:31 GMT

Yes, my phone is unlocked. I am a public mobile user from 2018. I registered to community today as I hit this issue.

Re: Not able to make/receive call even when my plan is shown as $25.

Lieux — Mon, 24 Jun 2019 22:49:08 GMT

@sanjna wrote:
Yes, my phone is unlocked. I am a public mobile user from 2018. I registered to community today as I hit this issue.

Ok can you try this...Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

Does your account shows as ACTIVE?

Re: Not able to make/receive call even when my plan is shown as $25.

sanjna — Mon, 24 Jun 2019 22:57:28 GMT

I have faced many issues with public mobile with activation. So I don't want to go with the option of lost/stolen phone. But yeah I have send message to the moderator. Hope I will get the reponse. Fingures crossed

Re: Not able to make/receive call even when my plan is shown as $25.

geopublic — Mon, 24 Jun 2019 23:09:15 GMT

@sanjna wrote:
I have faced many issues with public mobile with activation. So I don't want to go with the option of lost/stolen phone. But yeah I have send message to the moderator. Hope I will get the reponse. Fingures crossed

@sanjna Understood. What happens when you dial 611? Is everything normal or is it reporting your account suspended?

Re: Not able to make/receive call even when my plan is shown as $25.

sanjna — Mon, 24 Jun 2019 23:20:16 GMT

While call 611, it is saying my plan is valid till 22nd July 2019. But when I am going for further option, I am getting the usage regarding my data only. Not about the talk time. I am not sure whether the talk time is mentioned usually ..

Re: Not able to make/receive call even when my plan is shown as $25.

sanjna — Mon, 24 Jun 2019 23:22:37 GMT

I tried the option of Lost/ stolen phone , but unfortunately that also didn't work 😞

Re: Not able to make/receive call even when my plan is shown as $25.

hairbag1 — Mon, 24 Jun 2019 23:35:57 GMT

What kind of phone are you using ? Have you tried cycling off/on ? You can remove sim card, then reinstall and see if this helps. Make sure you haven't accidentally triggered the Airplane Mode on the phone.

Re: Not able to make/receive call even when my plan is shown as $25.

geopublic — Mon, 24 Jun 2019 23:40:03 GMT

@sanjna wrote:
While call 611, it is saying my plan is valid till 22nd July 2019. But when I am going for further option, I am getting the usage regarding my data only. Not about the talk time. I am not sure whether the talk time is mentioned usually ..

@sanjna Ok, what happens when you dial a local number?

Re: Not able to make/receive call even when my plan is shown as $25.

sanjna — Mon, 24 Jun 2019 23:40:55 GMT

I am using iPhone 6. I have already tried removing the sim from the slot and restarting the device. It didn't help. 😞

Re: Not able to make/receive call even when my plan is shown as $25.

sanjna — Mon, 24 Jun 2019 23:42:48 GMT

It is saying you dont have an active long distance add on .

Re: Not able to make/receive call even when my plan is shown as $25.

hairbag1 — Mon, 24 Jun 2019 23:43:21 GMT

@sanjna wrote:
I am using iPhone 6. I have already tried removing the sim from the slot and restarting the device. It didn't help. 😞

OK...so cycle Airplane Mode on / off.