topic Re: Plan Expiration in Get Support

Plan Expiration

MaxHertz — Wed, 05 Jan 2022 10:32:27 GMT

My plan had expired and I want to change it to a different plan for a month, when I click on the plan and add ons tabs it continually gives me an error message and even after reloging it it persists.

Re: Plan Expiration

RobertQc — Mon, 24 Jun 2019 16:13:40 GMT

@MaxHertz wrote:
My plan had expired and I want to change it to a different plan for a month, when I click on the plan and add ons tabs it continually gives me an error message and even after reloging it it persists.

@MaxHertzDo you have enough available funds to switch to the new plan?

Re: Plan Expiration

TheOldVR — Mon, 24 Jun 2019 16:14:42 GMT

Could you clarify what the error is?

Thanks!

Re: Plan Expiration

MaxHertz — Mon, 24 Jun 2019 16:25:22 GMT

it is an error message that says

"Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page."

I am unable to even look at available plans

Re: Plan Expiration

RobertQc — Mon, 24 Jun 2019 16:28:35 GMT

@MaxHertz wrote:
it is an error message that says

"Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page."

I am unable to even look at available plans

@MaxHertz Clear your cache/browsing history remove all cookies associated with activate.publicmobile* and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait an hour and try again.

If nothing ends up helping, I suggest sending a message to the moderator team. Click this to send them a message. and explaining to them your issue, but it is more than likely the above steps will solve your issue.

Re: Plan Expiration

MaxHertz — Mon, 24 Jun 2019 16:28:19 GMT

It also seems like my account has been suspended, if that has anything to do with this

Re: Plan Expiration

RobertQc — Mon, 24 Jun 2019 16:30:18 GMT

@MaxHertz wrote:
It also seems like my account has been suspended, if that has anything to do with this

@MaxHertz You should still be able to access the page to view plans, its common for an hour or so every day for the website to not work properly.

Re: Plan Expiration

geopublic — Mon, 24 Jun 2019 16:33:07 GMT

@MaxHertz wrote:
It also seems like my account has been suspended, if that has anything to do with this

@MaxHertz How long has your plan been expired? If it's been longer that 90 days you need to start as a new customer. New account, new email and new sim. If not, and you still can't change plans then you best bet is to notify PM directly.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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