topic Re: Payment Voucher not able to process in Get Support

Payment Voucher not able to process

Heffys44 — Wed, 05 Jan 2022 10:31:45 GMT

I purchased a $100 phone voucher to top

up my account. I have attempted for 2 days to add this to my plan and I keep getting an error message that my voucher is not valid or it cannot be processed. I am new to public mobile and this is only my second month having this service.. I’m hoping someone can provide some information on why this is not working.

Re: Payment Voucher not able to process

Dunkman — Tue, 28 Aug 2018 00:32:02 GMT

@Heffys44

The website is finicky. You can try another internet browser, incongito mode or clear the cache. If the voucher is valid, it should owrk.

Re: Payment Voucher not able to process

will13am — Tue, 28 Aug 2018 00:32:47 GMT

@Heffys44, was this problem encountered using the online self serve portal? Try using 611 on your phone.

Re: Payment Voucher not able to process

Heffys44 — Tue, 28 Aug 2018 00:33:23 GMT

It wouldn’t work on website or the phone

Re: Payment Voucher not able to process

Heffys44 — Tue, 28 Aug 2018 00:34:18 GMT

Both *611 and the website

Re: Payment Voucher not able to process

mimmo — Tue, 28 Aug 2018 00:36:54 GMT

At this point message the mods with details about the voucher and number.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Payment Voucher not able to process

Dunkman — Tue, 28 Aug 2018 00:38:12 GMT

In that case, you may need to contact moderator to see what's up with that voucher. Maybe it was not successfully activated when you bought in store.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Recommendation: do not send multiple message to moderators. Each new message will put you further down the job list.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code. Also include the voucher number.

Re: Payment Voucher not able to process

nicholasliampot — Wed, 05 Sep 2018 00:38:27 GMT

Exact same thing is happening to me. 24 hrs later no response from moderator team and voucher won't go thru either self serve or *611. Very worrisome.

I bought it at the husky station in Belleville on front St. Attendant called Incom (the voucher pinpad provider) and they said it went thru successfully. Refused to refund. Said talk to pm