topic Re: Wifi and data usage. in Get Support

Wifi and data usage.

Luce — Wed, 05 Jan 2022 10:31:45 GMT

I have the $15 dollar plan. Supposed to be unlimited text and picture messaging. If I send a picture I use data. If I turn off Mobile Data I can't send the picture. what is to be done?

Re: Wifi and data usage.

Anonymous — Sun, 23 Jun 2019 14:44:19 GMT

@Luce wrote:
I have the $15 dollar plan. Supposed to be unlimited text and picture messaging. If I send a picture I use data. If I turn off Mobile Data I can't send the picture. what is to be done?

Nothing. That's how it works. Cell data needs to be on for picture messaging.

Re: Wifi and data usage.

Dunkman — Sun, 23 Jun 2019 14:46:25 GMT

@Luce

Supposedly, MMS (picture) texts do need data to be turned on. But, it will not use use data. It will keep track in your usage history, but will not deduct.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Does-MMS-texting-count-against-data-allotment/m-p/340464#M40310

Re: Wifi and data usage.

Triguy — Sun, 23 Jun 2019 14:45:32 GMT

You could send it as an email attachment when you’re using wi-fi.

Re: Wifi and data usage.

Luce — Sun, 23 Jun 2019 14:53:46 GMT

Thanks... but then I am using data, correct?

Re: Wifi and data usage.

Anonymous — Sun, 23 Jun 2019 14:54:49 GMT

@Luce wrote:
Thanks... but then I am using data, correct?

Your phone *may* on its own but the actual MMS won't count any data usage.

Re: Wifi and data usage.

missorange — Sun, 23 Jun 2019 14:56:25 GMT

I don't quite understand, when I send pictures, I did not turn on my data as the plan including picture message. so no need to turn on data, but I am on WiFi mode.

Re: Wifi and data usage.

Triguy — Sun, 23 Jun 2019 14:56:56 GMT

If you turn off data then you are not using any data just your wi-fi connection.

Re: Wifi and data usage.

Anonymous — Sun, 23 Jun 2019 14:57:40 GMT

@missorange wrote:
I don't quite understand, when I send pictures, I did not turn on my data as the plan including picture message. so no need to turn on data, but I am on WiFi mode.

Are you using an iphone? Murky waters for me but I think iMessage will do things differently.

Re: Wifi and data usage.

GinYVR — Sun, 23 Jun 2019 15:00:13 GMT

@LuceTo double check on data usage you can always log into selfserve and click on View Usage. Send an MMS and verify how much data and cost it is, it should be $0.00

Since Public is a prepaid service.. you won't get overages.. your data service just stops.

Re: Wifi and data usage.

Luce — Sun, 23 Jun 2019 15:02:04 GMT

Yes, and then my pictures won't go. I get a message that they will go as soon as Mobile Data is turned on.

Re: Wifi and data usage.

Luce — Sun, 23 Jun 2019 15:03:35 GMT

No, Android.

Re: Wifi and data usage.

Anonymous — Sun, 23 Jun 2019 15:05:59 GMT

@Luce wrote:
Yes, and then my pictures won't go. I get a message that they will go as soon as Mobile Data is turned on.

Exactly correct.

Set all your apps and OS to only do updates when on wifi. Then when you turn on data, all that stuff won't try to download. Little things might still use some data but the MMS won't.

Edit: my comment about an iphone was directed to missorange.

It's always helpful to know who you're replying to. Either the black quote button or the user name @ tag or even just the username.

Re: Wifi and data usage.

RossN — Sun, 23 Jun 2019 15:11:16 GMT

@Anonymous is correct with iphone you can send pics or videos on wifi with data off but android you must have your data on for mms that being said it is not deducted from your data usage but other things on your phone may be using data at the same time for other applications

Re: Wifi and data usage.

Luce — Sun, 23 Jun 2019 15:05:40 GMT

Thanks, but it does show up as using data I tested it sending pictures.

Re: Wifi and data usage.

RossN — Sun, 23 Jun 2019 15:07:38 GMT

@Luce it shows up usage but it is not deducted

Re: Wifi and data usage.

Anonymous — Sun, 23 Jun 2019 15:07:41 GMT

@Luce wrote:
Thanks, but it does show up as using data I tested it sending pictures.

The mere act of turning on data will count exactly 5.293mb of data. The MMS won't add to that counter. Then when you turn off data, eventually that 5.293mb will drop down to a proper usage count.

Re: Wifi and data usage.

Luce — Sun, 23 Jun 2019 15:09:15 GMT

Thanks... that may be whats happening then. I will test again.

Re: Wifi and data usage.

Luce — Sun, 23 Jun 2019 15:12:30 GMT

@RossN wrote:
@Luce it shows up usage but it is not deducted

Thanks much. I'll try again.

Re: Wifi and data usage.

RossN — Sun, 23 Jun 2019 15:17:21 GMT

@Luce i have noticed the 5 mb also as @Anonymous says and yes it does go away I am a very lite data user and I noticed that happen every time I thought I was getting ripped off at first