topic Re: error msg when going to change plan page in Get Support

error msg when going to change plan page

gochris — Wed, 05 Jan 2022 10:31:38 GMT

I'm getting a "Oh no! It looks like something went wrong error when I go to the change plans and add-ons tab at the top. But if I click the Change Plan button under the Account Status:Active section, I'm taken to the Change My Base Plan page, however no new plans are listed for me to pick from. I've tried in FF v62 and Chrome browsers and I've logged out and back in again, but still get the error msg or not seeing any plans to change to. Is there something wrong with the system, or do I need to do something else to see the plans to change to? Thanks.

Re: error msg when going to change plan page

Dunkman — Sun, 23 Jun 2019 13:49:19 GMT

@gochris

I just tried to change plans with my account. It is working for my account.

Sometimes trying a different web browser, clearing cache and incognito mode works well. Maybe try another computer. The website is finicky.

Re: error msg when going to change plan page

Lieux — Sun, 23 Jun 2019 13:50:30 GMT

@gochris wrote:
I'm getting a "Oh no! It looks like something went wrong error when I go to the change plans and add-ons tab at the top. But if I click the Change Plan button under the Account Status:Active section, I'm taken to the Change My Base Plan page, however no new plans are listed for me to pick from. I've tried in FF v62 and Chrome browsers and I've logged out and back in again, but still get the error msg or not seeing any plans to change to. Is there something wrong with the system, or do I need to do something else to see the plans to change to? Thanks.

You can try again with a different browser or on incognito mode...a lot of people are on the same time on the site....clear the cache too. And patience you will go through.

Re: error msg when going to change plan page

Triguy — Sun, 23 Jun 2019 14:00:52 GMT

Try using the latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: error msg when going to change plan page

LovesToPM — Sun, 23 Jun 2019 14:06:13 GMT

@gochris

Clear your cache/cookies, close your browser. Retry with incognito mode. It has worked for me every time

Re: error msg when going to change plan page

RossN — Sun, 23 Jun 2019 14:08:06 GMT

@gochris hi yea it's happening on my account right now also you can try above ideas or maybe just wait awhile this happens alot around here

Re: error msg when going to change plan page

gochris — Sun, 23 Jun 2019 14:08:27 GMT

My payment due date is tomorrow. I'm wondering if that is preventing any plan changes. Will try again in a few days.

Re: error msg when going to change plan page

GinYVR — Sun, 23 Jun 2019 14:10:34 GMT

@gochrisI can confirm there is a glitch with Firefox (I am using 67).. however works fine for me with Chrome 75

Re: error msg when going to change plan page

LovesToPM — Sun, 23 Jun 2019 14:17:43 GMT

@GinYVRYou may want to take a look at that.

I also use Firefox. No problems here. Currently on version 67.0.4

Re: error msg when going to change plan page

gochris — Sun, 23 Jun 2019 14:21:02 GMT

Got the list of plan choices to show in Chrome v75 and was able to select plan to change on next renewal date, tomorrow. Keeping my fingers crossed for tomorrow. Thanks everyone for suggestions.

Re: error msg when going to change plan page

Triguy — Sun, 23 Jun 2019 14:21:02 GMT

If you are still having problems making account changes then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: error msg when going to change plan page

geopublic — Sun, 23 Jun 2019 16:34:36 GMT

@gochris wrote:
Got the list of plan choices to show in Chrome v75 and was able to select plan to change on next renewal date, tomorrow. Keeping my fingers crossed for tomorrow. Thanks everyone for suggestions.

@gochris Good luck!!