topic Re: Just trying to figure out when my plan renewal date is in Get Support

Just trying to figure out when my plan renewal date is

Scapegoat — Wed, 05 Jan 2022 10:31:37 GMT

So I got this plan about a month ago, I got a 611 text on Saturday saying my bill is due on the 28th, and to ignore since I'm on auto pay. I'm just trying to figure out if the 28th is my renewal day as I'm threading the needle with my data use, and getting my fresh batch tomorrow would be helpful.

Thx

Re: Just trying to figure out when my plan renewal date is

will13am — Mon, 27 Aug 2018 21:15:49 GMT

@Scapegoat, if you look at your self serve overview page, the payment date shown there is the date to make sure funds are in the account or Auto pay is set up. If you look at the rewards page, the date shown is the renewal date. The payment date is one day before the renewal date.

Re: Just trying to figure out when my plan renewal date is

daredogg — Mon, 27 Aug 2018 21:16:54 GMT

Have you set up your self-serve account? When you log into My Account, it'll show you right at the top what your "payment due date" is... but if you received a text saying August 28th, that probably means your payment is due that day (the date Autopay renews). You'll receive your data tomorrow night, probably midnight or later when autopay processes... hope that helps!

Re: Just trying to figure out when my plan renewal date is

hailjah — Tue, 28 Aug 2018 13:05:17 GMT

Look in the top left corner when you login to your account you'll see below

Available Funds: $0.00

Amount Due: $00.00
Payment Due Date: Jan 00, 2018

Hope that helps