topic Combine Accounts? in Get Support

Combine Accounts?

kav2001c — Tue, 04 Jan 2022 17:38:34 GMT

Ok new question for the group

Scenario is this:

I now have 1 grandfather plan from 2 years ago + 1 brand new plan activated tonight

It created a second account at time of activation though...

Is there a way to combine accounts? (eg I want to see my existing 2 phone numbers under same online account number)

Re: Combine Accounts?

Mat_F — Wed, 13 May 2015 12:17:14 GMT

@kav2001c Great question!

Simply put, every active phone needs to have a different account, which you setup at the time of activation. We don't offer family accounts or linked accounts, so to speak, where you can connect all of them to one self serve account.

That said, if you think this is something we should consider, then take a look at the Public Lab. The Lab is where we let the Community co-decide what improvements we should work on - maybe worth suggesting your idea, and others

Re: Combine Accounts?

SophieVancouver — Tue, 29 Nov 2016 17:30:28 GMT

Is it still the case?

I have 2 sim cards and was hopping to get them both under the same account.

Thannk you

Re: Combine Accounts?

kav2001c — Wed, 30 Nov 2016 14:33:10 GMT

@SophieVancouver yes this is still the case

Public wants 1 email per phone number

Re: Combine Accounts?

Ebstad_O — Tue, 03 Sep 2019 14:36:47 GMT

Haver 2 accounts/ line and I wish I could manage both under the same profile, its high time Public address this given an array of technology available to do so

Re: Combine Accounts?

Triguy — Tue, 03 Sep 2019 14:40:29 GMT

Unfortunately, PM only allows one account per sim, phone#, and email.