topic Re: Account webpage blank in Get Support

Account webpage blank

Busaman — Wed, 05 Jan 2022 10:31:35 GMT

When I sign into my account the web page is blank except header ? Been like this a week. Is everyone’s down or how do I fix ?

Re: Account webpage blank

will13am — Sun, 23 Jun 2019 11:07:42 GMT

What browser are you using? Try clearing browser cache or use incognito mode.

Re: Account webpage blank

jordan23 — Sun, 23 Jun 2019 11:16:05 GMT

Hi, I saw a same problem that you're having from the search tab. Do you have a Koodo prepaid by any chance? If so, you have to change your Koodo email address to fix this issue.

Re: Account webpage blank

Jackhyf63 — Sun, 23 Jun 2019 11:22:18 GMT

@Busaman Did you have a koodo Prepaid account with the same email address?

Re: Account webpage blank

RobertQc — Sun, 23 Jun 2019 11:28:33 GMT

@Busaman wrote:
When I sign into my account the web page is blank except header ? Been like this a week. Is everyone’s down or how do I fix ?

@Busaman Have you tried another computer / different browser?

Re: Account webpage blank

Triguy — Sun, 23 Jun 2019 13:40:35 GMT

Try using the latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: Account webpage blank

Busaman — Wed, 26 Jun 2019 18:21:05 GMT

Yes and same thing ! just a header and blank . Is there anyone you can call for help or how do i ever access my account?

Re: Account webpage blank

RossN — Wed, 26 Jun 2019 18:23:39 GMT

@Busaman it has been an issue all day it should fix itself soon