topic Re: $25 account credit in Get Support

$25 account credit

Nwarakalil — Wed, 05 Jan 2022 10:31:21 GMT

Hi sir,

I have just activated my sim card, and I was supose to get $25 account credit.

I got a new free public mobile sim card on August 26 from walmart and activated a plan there too. i thought i was supposed to get $25 credit within 72 hours. I checked my account, haven't seen the credit. who should I ask for help? also How coud I use my previous number?.

Thanks for your help

Re: $25 account credit

Effort — Mon, 27 Aug 2018 15:18:22 GMT

It hasn't been 72 hours yet.

In self-serve, click on "Plan and Add-Ons" and then click on "Change Phone Number". Follow the instructions to transfer your phone number.

Re: $25 account credit

stonechucker — Mon, 27 Aug 2018 15:53:40 GMT

This isn't an issue until August 30th, as you only activated on the 26th.

72 hours is 3 days. Not 3 hours.

Re: $25 account credit

pakmode — Mon, 27 Aug 2018 16:01:59 GMT

Yeah, just be patient. It will appear in due time.

Re: $25 account credit

hxj140 — Tue, 28 Aug 2018 18:28:58 GMT

Was the sim activated at Walmart or London Drugs?

I activated three lines on Thursday, August 23 and the $25 credit appeared in all three accounts on Friday morning.

Re: $25 account credit

Pound — Tue, 28 Aug 2018 18:58:56 GMT

Some people receive the $25 really quickly - the next morning. A lot others do wait a little longer. I wonder whether it's the setup of auto payment that makes the difference.