topic invalid sim card in Get Support

invalid sim card

ericlemasson — Wed, 05 Jan 2022 10:31:13 GMT

I ordered 3 sim card for my family. I activated 2 of them without a pb. When I try to activate the 3rd one, via activer.publicmobile.ca, the form says the sim card number is invalid!

What can I do? I checked 3 times and the number I enter is the right one!

Thanks

Re: invalid sim card

RossN — Sat, 22 Jun 2019 20:36:12 GMT

you may have to wait an hour if you tried to many times empty your cache reboot and try igognito mode and dont forget to use a differnt email address if it continues you may need a moderators assistance

Re: invalid sim card

geopublic — Sat, 22 Jun 2019 20:36:37 GMT

@ericlemasson wrote:
I ordered 3 sim card for my family. I activated 2 of them without a pb. When I try to activate the 3rd one, via activer.publicmobile.ca, the form says the sim card number is invalid!
What can I do? I checked 3 times and the number I enter is the right one!
Thanks

@ericlemasson Usually that happens when a card has been previously activated or when during activation there is an error and the system puts a lock and you have to wait an hour before trying the activation again. If it's the first on then you need to take that sim card for an exchange.

Re: invalid sim card

ericlemasson — Sat, 22 Jun 2019 20:41:42 GMT

The number I typed ewas the first time, so how do I get an exchange? Do I need to find a kiosk next to my place?

Re: invalid sim card

RossN — Sat, 22 Jun 2019 20:50:59 GMT

Esso
Shopper's Drug Market
Canadian Tire Gas Bar
Shell
Hasty Market
Ultramar
Uniprix
Walmart
WOW Mobile (will activate SIM too)
K Mobile
Jean Coutu
Pharmaprix

The mobile shop can be added to this list @ericlemasson they may or may not exchange it at least you can purchase a new one

Re: invalid sim card

geopublic — Sat, 22 Jun 2019 20:48:05 GMT

@ericlemasson wrote:
The number I typed ewas the first time, so how do I get an exchange? Do I need to find a kiosk next to my place?

@ericlemasson If you purchased it from a retail location you need to go back to to that location. If you purchased online then include the sim number when you contact PM

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: invalid sim card

mimmo — Sat, 22 Jun 2019 21:34:55 GMT

Wait an hour or so. Also double check the sim number before cliking submit.

In the past it my browser would autocomplete the sim field with an old sim number.

Not sure if any store will exchange a sim unless you bought it from them. Even that is doubtful. I would just buy a new one and wait for mods to get back to you about the invalid one, if it doesn't clear up in a couple hours.