topic Question in Get Support

Question

baize — Wed, 05 Jan 2022 10:31:11 GMT

I need a mod to see why I have the 15 dollar plan with unlimte incoming calls but can't recivieve any more incoming calls. I know I'm at my limit for out going, but no incoming are recieved?

Re: Question

Anonymous — Sat, 22 Jun 2019 19:24:50 GMT

@baize wrote:
I need a mod to see why I have the 15 dollar plan with unlimte incoming calls but can't recivieve any more incoming calls. I know I'm at my limit for out going, but no incoming are recieved?

When you click on Plan Details, is the unlimited incoming mentioned? If not then maybe you're on the original version of this plan.

Re: Question

hycm53 — Sat, 22 Jun 2019 19:25:27 GMT

@baize wrote:
I need a mod to see why I have the 15 dollar plan with unlimte incoming calls but can't recivieve any more incoming calls. I know I'm at my limit for out going, but no incoming are recieved?

Contact moderator team for your issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Question

RossN — Sat, 22 Jun 2019 19:33:16 GMT

@baize did you upgrade your plan a few months back when they changed it? if not do it foryour next renewal date ,you can also get the 500 minute canada wide add on for 5 bucks for the inbetween times when you run out it will be there until you use up all the minutes

Re: Question

baize — Tue, 25 Jun 2019 04:50:45 GMT

Okay great! Yes I got it a two months ago I beleieve. Thanks for your help.

Re: Question

stonechucker — Tue, 25 Jun 2019 12:33:09 GMT

The original $15 plan was available for a short period of time, and without a lot of detail, the plan changed somewhat quickly to the unlimited plan that is listed now.

*IF* you did not specifically sign up on the updated plan, you're still on the old plan. All you need to do is go to your self-serve area, select change plan on the overview plan, then choose the listed $15 plan. Schedule it for your next renewal, or pay immediately for a reset on the new $15 plan.

Re: Question

TheOldVR — Tue, 25 Jun 2019 12:53:57 GMT

The new $15 plan works great for my parents... gives them tons of time to call each other.

My Dad tends to accidently burn the data by updating apps... but I turned off data for Google Play which should fix that issue.

Yay PM!