topic refer a friend rewards missing! in Get Support

refer a friend rewards missing!

GP816 — Wed, 05 Jan 2022 10:31:05 GMT

Hi there

I have notice in my rewards that i am not being rewarded for friends referral despite my referral still being active. Please suggest who should i talk to about that

Regards

Re: refer a friend rewards missing!

Gonzo — Sun, 26 Aug 2018 20:58:45 GMT

How long ago did your friend activate? It can take up to 72 hours for your reward to show. Any longer and you may need to contact @CS_Agent

Re: refer a friend rewards missing!

GP816 — Sun, 26 Aug 2018 21:15:33 GMT

my friends is active for last three years

Re: refer a friend rewards missing!

Dunkman — Sun, 26 Aug 2018 21:21:30 GMT

@GP816

So you are the new customer? Your friend referred you? You should get credit within 72 hours. If not, you should contact moderator as suggested above. You should get either $10 credit (if you activated instore) or $25 credit (if you activated online with the most recent promo)

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Recommendation: do not send multiple message to moderators. Each new message will put you further down the job list.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: refer a friend rewards missing!

Gonzo — Mon, 27 Aug 2018 03:34:53 GMT

Or are you saying that you are an old user, your friend was referred by you three years ago, and you still aren’t getting the $1 per month referral credit? Just trying to get the background.

Re: refer a friend rewards missing!

JL9 — Sun, 26 Aug 2018 22:54:06 GMT

I'm assuming he was getting it, but recently just stopped getting it, and he thinks the friend is still active.