topic Re: Blu Tank II won't connect to network in Get Support

Blu Tank II won't connect to network

andrewhogg01 — Wed, 05 Jan 2022 10:30:55 GMT

As far as I know the Blu Tank II (dumbphone) should work on the public network, however it won't connect. It is stuck on 'emergency' and not connected to any network.

Can someone help me troubleshoot this?

Thanks.

Re: Blu Tank II won't connect to network

hairbag1 — Sat, 22 Jun 2019 17:53:26 GMT

@andrewhogg01 wrote:
As far as I know the Blu Tank II (dumbphone) should work on the public network, however it won't connect. It is stuck on 'emergency' and not connected to any network.

Can someone help me troubleshoot this?

Thanks.

Go to the Public Mobile - Getting Started page to see if that phone will work at PM.

Is it a new phone or did you bring it from a previous cell provider ? Is it locked to previous provider ?

Re: Blu Tank II won't connect to network

Lieux — Sat, 22 Jun 2019 17:54:24 GMT

@andrewhogg01 wrote:
As far as I know the Blu Tank II (dumbphone) should work on the public network, however it won't connect. It is stuck on 'emergency' and not connected to any network.

Can someone help me troubleshoot this?

Thanks.

Did you use it before with a different company? Is it an unlocked phone?

Re: Blu Tank II won't connect to network

popping — Sat, 22 Jun 2019 17:58:27 GMT

@andrewhogg01 wrote:
As far as I know the Blu Tank II (dumbphone) should work on the public network, however it won't connect. It is stuck on 'emergency' and not connected to any network.

Can someone help me troubleshoot this?

Thanks.

According to the following link, BluTank II supports only GSM signal, no 3G or LTE. Unfortunately, PM does not support GSM(2G) singal. Blu Tank II will not work with PM.

https://www.gsm-specs.com/specifications/blu-tank-ii/

Re: Blu Tank II won't connect to network

andrewhogg01 — Sat, 22 Jun 2019 18:04:39 GMT

I bought the phone new from Amazon and it should be unlocked.

Compatibility pasted below:

Learn about your phone's compatibility with our network:

Device does not support 3G bands

4G LTE

Device does not support 4G LTE bands

So the device should work on HSPA:
850 MHz and 1900 MHz (UMTS), right?

Re: Blu Tank II won't connect to network

hycm53 — Sat, 22 Jun 2019 18:36:17 GMT

@andrewhogg01 wrote:
I bought the phone new from Amazon and it should be unlocked.
Compatibility pasted below:
Learn about your phone's compatibility with our network:
3G
Device does not support 3G bands
4G LTE
Device does not support 4G LTE bands

So the device should work on HSPA:
850 MHz and 1900 MHz (UMTS), right?

According this website, Blu Tank doesn't work with PM:

https://willmyphonework.net/

Re: Blu Tank II won't connect to network

Anonymous — Sat, 22 Jun 2019 19:03:28 GMT

@andrewhogg01 wrote:
I bought the phone new from Amazon and it should be unlocked.
Compatibility pasted below:
Learn about your phone's compatibility with our network:
3G
Device does not support 3G bands
4G LTE
Device does not support 4G LTE bands

So the device should work on HSPA:
850 MHz and 1900 MHz (UMTS), right?

Public Mobile voice is 3G only. Your post says 3G not supported. Ergo... 🙂

3G = UMTS/HSDPA/WCDMA.

2G = GSM

That phone supports the 2G GSM frequencies that admittedly confusingly are the same as 3G...so then it's about the protocols being carried by the transmission. GSM != UMTS.

Re: Blu Tank II won't connect to network

rogerthat — Thu, 04 Jul 2019 17:24:39 GMT

In the phone compatability chart in the "getting started" page I saw blu tank on there and thought it would work because it was listed. My mistake. Below it clearly showed it was not compatible. I was sad because I really like that phone. It was surprisingly durable, very simple and I only had to charge it once a month.

I bought a nokia 3310 3g and it is ok.

Re: Blu Tank II won't connect to network

cavemantoronto — Thu, 04 Jul 2019 20:56:20 GMT

@hairbag1 wrote:
@andrewhogg01 wrote:
As far as I know the Blu Tank II (dumbphone) should work on the public network, however it won't connect. It is stuck on 'emergency' and not connected to any network.

Can someone help me troubleshoot this?

Thanks.

Go to the Public Mobile - Getting Started page to see if that phone will work at PM.
Is it a new phone or did you bring it from a previous cell provider ? Is it locked to previous provider ?

Blu doesn't sell locked phones.

@andrewhogg01, phone is incompatible.

https://www.amazon.ca/BLU-Battery-Retail-Packaging-Black-Red-Compatible/dp/B00O5EU7TQ

It is GSM only. It can only be used on Rogers in Canada, no other carrier.