topic Re: Credit Card problems in Get Support

Credit Card problems

jennav — Wed, 05 Jan 2022 10:30:47 GMT

I've been on autopay for quite a while now with my CC, but have run into an issue. My credit card was flagged for potential fraudulent activity by my bank (false alarm, phew, card is active again), but while it was suspended, PM attempted to make a payment. Now, PM is seemingly unable to process payment to that CC at all, even with my bank insisting repeatedly that everything should be fine and able to process the payment. I've removed the card and re-added it, but it still returns an error. Any ideas?

Re: Credit Card problems

Anonymous — Sun, 26 Aug 2018 11:51:42 GMT

@jennav, Have you reached out to the moderators and asked them to look into it? They might be able to clear it up for you. If you haven't, it's worth a try.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

In the meantime, you can either switch cards, or pay by voucher.

Re: Credit Card problems

super8989 — Sun, 26 Aug 2018 12:34:11 GMT

If the card's been flagged in the system, unless they remove the error in the backend and allow the card again, the card won't go through. (It's usually a check mark that needs to be clicked or unclicked to allow the card for use again)

Re: Credit Card problems

Dunkman — Sun, 26 Aug 2018 14:28:25 GMT

@jennav

You might want to try to manually load up funds to your balance equivalent to your plan's price. When something goes wrong with your autopay, you will need to manual load. Try that first to see whether your credit card will work. Once loaded, your service should work again and autopay will work the next time your plan is due. Or you call dial 611 to try to get the plan activated with your credit card.

If the above does not work, do you have another credit card to us. Or you will need to contact moderators as above.

Re: Credit Card problems

will13am — Sun, 26 Aug 2018 14:40:33 GMT

To get the account up and running quickly, go to recharge.com or a store and get a voucher.