topic Re: SIM Not Working in Get Support

SIM Not Working

akmkhalid — Wed, 05 Jan 2022 10:30:42 GMT

I have purchase the SIM and the plan today. I am using Samsung Galaxy J1Nxt phone and IMEI is 3564 xxxxxxxxxx. Your system says this phone should support the Public Mobile SIM. However, it is not working.

Would you check please what is happening. My phone number (SIM ) is 587xxxxxxx .

Re: SIM Not Working

popping — Sun, 26 Aug 2018 05:54:59 GMT

@akmkhalid

This is a forum which can be accessed by anyone. Please remove your phone number and IMEI number. You can include these information on the private message to moderator.

If not, send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Not Working

NDesai — Sun, 26 Aug 2018 06:28:57 GMT

@akmkhalid Public Mobile's imei checker is not so accurate. Check your phone compatibility on this website: https://willmyphonework.net/

If your self-serve account says your line is Active, try the sim in any other unlocked phone and see if your sim works.

Re: SIM Not Working

Anonymous — Sun, 26 Aug 2018 12:23:08 GMT

@akmkhalid, Based on info I found on GsmArena, your phone should be similar/same as the J1 mini. If that's the case, it *might* not be compatible (depending on sub-model) with the Public Mobile network, according to WillMyPhoneWork.net. Use the link in @NDesai 's post to double check. The IMEI checker on the Public Mobile web site is not totally accurate.

Re: SIM Not Working

Gonzo — Sun, 26 Aug 2018 14:38:37 GMT

Was the SIM card damaged? Definitely agree you should check it in another phone, if you have that option. Also, did everything go smoothly with your activation?

Re: SIM Not Working

srlawren — Mon, 27 Aug 2018 16:34:23 GMT

@akmkhalid unfortunately as @NDesai noted, the IMEI checker on PM's site is notoriously inaccurate and in your case I think you've fallen prey. If this is your phone https://www.gsmarena.com/samsung_galaxy_j1_nxt-7768.php I can confirm it is 100% incompatible with Public Mobile. Unfortunately it appears to be from overseas and only has the 3G frequencies usable there and lacks the two requried frequencies (850MHz and 1900MHz). The only Canadian provider you can use this phone with is Rogers/Fido/Chatr, since Rogers is the only one in Canada that operates a 2G GSM network, which is compatible with that phone--albeit at VERY slow data speeds. If you only want it for talk and/or text, try using Rogers or Fido or Chatr.