topic Re: No Data in Get Support

No Data

Rusticbackyard — Wed, 05 Jan 2022 10:30:36 GMT

Having the same problem as another user.

Today when I turned my phone on this morning I was no longer able to access data. I tried restarting several times, and the problem persist. I checked my account and I can see that I still have plenty of GB left on my plan.

Is there some technical issues we should be aware of? I restarted my phone. Same issue.

Re: No Data

PJC — Sat, 25 Aug 2018 21:36:36 GMT

That's odd.

Can you double check to see if your APN settings are still correct? What phone do you use?

Here is a topic about APN settings:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: No Data

popping — Sat, 25 Aug 2018 21:37:02 GMT

@Rusticbackyard

If you have a LG phone, try to do a network reset.

Re: No Data

will13am — Sat, 25 Aug 2018 21:40:01 GMT

@Rusticbackyard, what does your connection show? Is there a LTE or 3G notification next to the signal strength meter? Check the phone settings to make sure a usage limit has not been set and exceeded.

Re: No Data

Rusticbackyard — Sun, 26 Aug 2018 22:37:48 GMT

Thanks everyone. I reaet the APN settings. It's working now.