topic Re: How do I add a second line to my Self-Serve account? in Get Support

How do I add a second line to my Self-Serve account?

Poogzley — Wed, 05 Jan 2022 10:30:28 GMT

Hello,

I am planing on activeing a second line how do I add it to my existing Self-Serve account?

Re: How do I add a second line to my Self-Serve account?

RossN — Sat, 22 Jun 2019 01:00:01 GMT

you cant you have to set up another account

Re: How do I add a second line to my Self-Serve account?

Triguy — Sat, 22 Jun 2019 01:01:13 GMT

Unfortunately, you can have only one account and email per sim.

Re: How do I add a second line to my Self-Serve account?

mojorising — Sat, 22 Jun 2019 01:02:03 GMT

@RossN wrote:
you cant you have to set up another account

And with a separte email address...

Re: How do I add a second line to my Self-Serve account?

Lieux — Sat, 22 Jun 2019 01:02:35 GMT

@Poogzley wrote:
Hello,

I am planing on activeing a second line how do I add it to my existing Self-Serve account?

But you can have a same credit card to pay your plan!

Re: How do I add a second line to my Self-Serve account?

Poogzley — Sat, 22 Jun 2019 01:07:17 GMT

@RossN wrote:
you cant you have to set up another account

Then why do they give you the option to switch between accounts on your self-serve?

Re: How do I add a second line to my Self-Serve account?

Lieux — Sat, 22 Jun 2019 01:12:14 GMT

@Poogzley wrote:
@RossN wrote:
you cant you have to set up another account
Then why do they give you the option to switch between accounts on your self-serve?

I am agree with you..it's not very clear with this...but with public mobile it is 1 account for 1 phone number with 1 email...and good job for your screenshot!!! It took me few months to discover how to dot it!! EDIT I just see that you are not a new one!!

Re: How do I add a second line to my Self-Serve account?

Poogzley — Sat, 22 Jun 2019 01:16:41 GMT

@Lieux wrote:
I am agree with you..it's not very clear with this...but with public mobile it is 1 account for 1 phone number with 1 email...

Seems strange that they give the option for the dropdown menu if you can't actually use it... It would be nice if they added that functionality in the near future...

@Lieux wrote:
and good job for your screenshot!!! It took me few months to discover how to dot it!!

Thank you!

Do you know if I it is possible to transfer funds between PM accounts?

Re: How do I add a second line to my Self-Serve account?

Lieux — Sat, 22 Jun 2019 01:20:17 GMT

Do you know if I it is possible to transfer funds between PM accounts?

I would like too!!! 2 times I asked for that and 1 time they answered they can't do that and 2 time... no answer......but I have read that some customers transfered funds..so..????

Re: How do I add a second line to my Self-Serve account?

Dunkman — Sat, 22 Jun 2019 01:36:05 GMT

@Lieux wrote:
Do you know if I it is possible to transfer funds between PM accounts?
I would like too!!! 2 times I asked for that and 1 time they answered they can't do that and 2 time... no answer......but I have read that some customers transfered funds..so..????

Not sure if they changed policy. I was able to transfer funds between accounts in the past x2. Just ask nicely

Re: How do I add a second line to my Self-Serve account?

Lieux — Sat, 22 Jun 2019 01:47:51 GMT

@Dunkman wrote:
@Lieux wrote:
Do you know if I it is possible to transfer funds between PM accounts?
I would like too!!! 2 times I asked for that and 1 time they answered they can't do that and 2 time... no answer......but I have read that some customers transfered funds..so..????
Not sure if they changed policy. I was able to transfer funds between accounts in the past x2. Just ask nicely

Ok I will ask ..again...thanks.

Re: How do I add a second line to my Self-Serve account?

shskr — Sat, 22 Jun 2019 01:56:20 GMT

If you use gmail you can create aliases and still recieve to the same email, maybe that would work.

Re: How do I add a second line to my Self-Serve account?

srlawren — Mon, 24 Jun 2019 04:15:37 GMT

@Poogzley wrote:

It would be nice if they added that functionality in the near future...

@Poogzley FYI, PM have given us no indication that this is even something they are considering. I would not recommend holding your breath for this change.

@shskr wrote:
If you use gmail you can create aliases and still recieve to the same email, maybe that would work.

More on this approach if anyone is curious: https://www.thewindowsclub.com/gmail-address-tricks

EDIT: fixed the incorrect quote in this second reply. Sorry everyone!

Re: How do I add a second line to my Self-Serve account?

wickedgx — Sat, 22 Jun 2019 05:48:00 GMT

Having this option to add a second line would save me some time. A lot of providers have this option like Rogers when I was with them. Public should consider this in the future.

Re: How do I add a second line to my Self-Serve account?

GinYVR — Sat, 22 Jun 2019 06:03:52 GMT

@wickedgxYou can have a second line.. just use another email.. or email alias..

Re: How do I add a second line to my Self-Serve account?

srlawren — Mon, 24 Jun 2019 04:17:28 GMT

@wickedgx wrote:
Having this option to add a second line would save me some time. A lot of providers have this option like Rogers when I was with them. Public should consider this in the future.

I'm going to refer to my previous response....

@srlawren wrote:
@Poogzley wrote:

It would be nice if they added that functionality in the near future...
@Poogzley FYI, PM have given us no indication that this is even something they are considering. I would not recommend holding your breath for this change.

...and then add: @wickedgx if this is deal-break for you, unfortunately you wil need to look at another provider.