topic Re: my data is not working in Get Support

my data is not working

jayden1 — Wed, 05 Jan 2022 10:30:19 GMT

just activated a $35 dollar plan recently that should have 1 GB of data. the data has not worked since I activated. my phone number is xxx-xxx-xxxx, please advise why my data is not working. Checked my self serve account and it says I have not used any.

Phone number removed by computergeek541

Re: my data is not working

mimmo — Fri, 21 Jun 2019 23:21:49 GMT

@jayden1 what phone are you using? You probable need to set your apn settings

Re: my data is not working

Anonymous — Fri, 21 Jun 2019 23:22:04 GMT

@jayden1 wrote:
just activated a $35 dollar plan recently that should have 1 GB of data. the data has not worked since I activated. my phone number is xxx-xxx-xxxx, please advise why my data is not working. Checked my self serve account and it says I have not used any.

Phone number removed by computergeek541

What exact make/model/submodel do you have? maybe there's an incompatibility.

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: my data is not working

computergeek541 — Fri, 21 Jun 2019 23:22:31 GMT

Some settings that you can try are here: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: my data is not working

Dunkman — Sat, 22 Jun 2019 01:42:32 GMT

@jayden1

Maybe a network reset might help.

Trying your SIM card in another phone will help determine whether it is hardware issue versus Public mobile service issue.

Re: my data is not working

srlawren — Sat, 22 Jun 2019 04:59:08 GMT

@mimmo wrote:
@jayden1 what phone are you using? You probable need to set your apn settings

@Anonymous wrote:
What exact make/model/submodel do you have?

@jayden1 you've gotten some good suggestions in this thread already, but the question here asked by @mimmo and @Anonymous is critical. There are some models that require special procedures such as older iPhones needing a special way to set the APN; ASUS phones generally just need the APN configured manually; many LG models need a network reset and if that doesn't resolve it, a factory reset, after changing providers; and there may be other model-specific issues the community can help with... ...if you would kindly tell us your brand, model number (be as specific as possible, usually in the operating system's "About" page you will find a model number) we can try to get you pointed in the right direction.

Re: my data is not working

srlawren — Mon, 24 Jun 2019 04:14:37 GMT

@jayden1 it's been a couple of days and no follow up--are you still having issues getting your data working?