topic Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart) in Get Support

2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Wed, 05 Jan 2022 10:30:10 GMT

Sent this private message to a mod 1 week ago; no results, except for query about my email etc.:

Paid for additional $10 account for second phone 2019-06-10 at Walmart: New account #••••••••••••, new cell phone number ••••••••••. If I call that number, it goes straight to an answering machine, and doesn't ring on my new cell phone. Also, this number and account is not listed under my profile for my other (active) cell phone, phone number ••••••••••••, acct. #•••••••••••••••••. What is wrong? —Gene Keyes

Aaaargh. I wanted this new cellphone for a trip to California.

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

RossN — Fri, 21 Jun 2019 21:01:25 GMT

you would need to create a 2nd account with a separate email to see your other phone and if you are going to california you will have no service without a U.S. add on

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Fri, 21 Jun 2019 21:07:14 GMT

Thanks for the reply. I was intending to get the US add-on, but no one told me I'd need a second email and second account....bleah.

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

RossN — Fri, 21 Jun 2019 21:16:18 GMT

@esperanto41 yea thems the rules unfortunately but on the bright side you will see whats going on in your account and there are occasions when you will need it

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

RossN — Fri, 21 Jun 2019 21:31:56 GMT

@esperanto41 did walmart even sign you up for the second sim? they would have had to do that separate from the first one?

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Fri, 21 Jun 2019 21:43:54 GMT

I thought walmart did the red tape, as they had with my other cellphone; I have 3 xerox pages from their latest exercise. But I guess I'll have to do it again myself, and give a demerit to the mod who left me twisting in the wind for a week.

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

RossN — Fri, 21 Jun 2019 21:51:43 GMT

@esperanto41 ok try to sign up your second phone you will need the number on your sim also use your first phone number as a referal during the sign up process to get 10 bucks off good luck! thats if they didnt sign you up but it seems possible they didnt

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Fri, 21 Jun 2019 21:51:14 GMT

Thanks; I'll keep you posted.

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

geopublic — Fri, 21 Jun 2019 22:39:37 GMT

@esperanto41 wrote:
I thought walmart did the red tape, as they had with my other cellphone; I have 3 xerox pages from their latest exercise. But I guess I'll have to do it again myself, and give a demerit to the mod who left me twisting in the wind for a week.

@esperanto41 Remove the sim wait 5 minutes reinsert card and power up your phone. Dial 611, what happens?

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Fri, 21 Jun 2019 22:55:04 GMT

Thanks for the suggestion. I did as you suggested, and it says "SIM1 calling" and then a few seconds later, "Call ended."

Meanwhile, I was trying to set up a new account, and right off the bat it says "Invalid SIM".

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

RossN — Fri, 21 Jun 2019 22:58:02 GMT

ok so they did sign you up did you make an account you will need the email they signed you up with for your second phone

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Fri, 21 Jun 2019 22:59:26 GMT

Let me specify that, just as I seldom use a cellphone, and therefore have Public Mobile as a cheapo $10/mo. plan, so this is a new cheapo $17 dual-SIM "Servo"vcellphone from AliExpress.

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

RossN — Fri, 21 Jun 2019 23:08:46 GMT

@esperanto41 ok i lost you there are you saying you have the 2 sims in one phone and 2 plans but one sim isn't working? right lol

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

geopublic — Fri, 21 Jun 2019 23:17:09 GMT

@esperanto41 wrote:
Thanks for the suggestion. I did as you suggested, and it says "SIM1 calling" and then a few seconds later, "Call ended."

Meanwhile, I was trying to set up a new account, and right off the bat it says "Invalid SIM".

@esperanto41 The invalid sim is because the sim card already has been activated. Do you have another phone to try the sim in?

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Fri, 21 Jun 2019 23:19:43 GMT

I was going to buy a 2nd SIM in the US, but plans changed, so I'll get the Public Mobile US add-on instead. So I just have the one Public Mobile SIM in the phone, which is why it said "SIM1".

At first I thought the Servo phone was a cheapo lemon, but I see that my Master Card has charged the $11.50 for the new Public Mobile SIM. So I think maybe the problem is with Public Mobile.

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

geopublic — Fri, 21 Jun 2019 23:24:54 GMT

@esperanto41 wrote:
I was going to buy a 2nd SIM in the US, but plans changed, so I'll get the Public Mobile US add-on instead. So I just have the one Public Mobile SIM in the phone, which is why it said "SIM1".

At first I thought the Servo phone was a cheapo lemon, but I see that my Master Card has charged the $11.50 for the new Public Mobile SIM. So I think maybe the problem is with Public Mobile.

@esperanto41 Try the SIM 2 slot eith your card. What happens?

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Fri, 21 Jun 2019 23:25:02 GMT

OK, I'll try my other phone, which I'll have to retrieve from my girlfriend. 😉 Maybe in half an hour.

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

esperanto41 — Sat, 22 Jun 2019 00:29:31 GMT

So the SIM intended for the new Servo cellphone works in my old cellphone (now used by girlfriend), but the SIM from hers does not work in my new Servo. That might be a clue that the phone itself doesn't function here (apart from sending my calls to my landline to a voicemail box). But that leaves the question: why don't I have an acknowledgement from Public Mobile of my second cellphone, which I paid for on automatic payment??

The email entered by Walmart is the same one already used on my Public Mobile Self Serve account. AHA: I see a fine-print typo on my walmart paperwork: the email they put is "geme.keyes...", not "gene.keyes..." Let's see how I can handle that.

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

RossN — Sat, 22 Jun 2019 00:33:56 GMT

@esperanto41 interesting well at least you know your accounts are active now, how is your headache lol

Re: 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)

geopublic — Sat, 22 Jun 2019 00:36:21 GMT

@esperanto41 wrote:
So the SIM intended for the new Servo cellphone works in my old cellphone (now used by girlfriend), but the SIM from hers does not work in my new Servo. That might be a clue that the phone itself doesn't function here (apart from sending my calls to my landline to a voicemail box). But that leaves the question: why don't I have an acknowledgement from Public Mobile of my second cellphone, which I paid for on automatic payment??

The email entered by Walmart is the same one already used on my Public Mobile Self Serve account. AHA: I see a fine-print typo on my walmart paperwork: the email they put is "geme.keyes...", not "gene.keyes..." Let's see how I can handle that.

@esperanto41 Don't think your phone is compatible with PM. As for your account just use the incorrect email and you should be able to login.