topic Re: selfserve.publicmobile.ca/ Is down? in Get Support

selfserve.publicmobile.ca/ Is down?

Alaf123 — Wed, 05 Jan 2022 10:30:04 GMT

Hello,

I am trying to log in to pay my plan, but the site is not loading. Anyone else having the same issue?

Re: selfserve.publicmobile.ca/ Is down?

RossN — Fri, 21 Jun 2019 17:18:07 GMT

you can always use *611 to pay if you cant access your account right now

Re: selfserve.publicmobile.ca/ Is down?

zork1984 — Fri, 21 Jun 2019 17:19:10 GMT

Worked for me just now.

Re: selfserve.publicmobile.ca/ Is down?

geopublic — Fri, 21 Jun 2019 17:22:22 GMT

@Alaf123 wrote:
Hello,

I am trying to log in to pay my plan, but the site is not loading. Anyone else having the same issue?

@Alaf123 Works for me. It's just slow. Just need to be patient and let it load.

Re: selfserve.publicmobile.ca/ Is down?

shskr — Fri, 21 Jun 2019 17:21:01 GMT

Clear browser history and cache then log in again and check.

Re: selfserve.publicmobile.ca/ Is down?

srlawren — Fri, 21 Jun 2019 17:25:57 GMT

@geopublic wrote:
@Alaf123 WIt's just slow. Just need to be patient and let it load.

@Alaf123 actually it seems uncharacteristically responsive at the moment...

Re: selfserve.publicmobile.ca/ Is down?

Triguy — Fri, 21 Jun 2019 17:27:13 GMT

Try using latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser. Also log in using incognito mode. Waiting during off peak hours may be faster for login.

Re: selfserve.publicmobile.ca/ Is down?

wickedgx — Sat, 22 Jun 2019 05:39:06 GMT

Every time I logged in throughout the day, it took me at LEAST a minute for the page to log me in. Idk, maybe they are upgrading their servers? I hope this gets fixed sometime soon as it is quite annoying. I thought it was my internet but was not. Only public mobile self serve.

Re: selfserve.publicmobile.ca/ Is down?

jordan23 — Sat, 22 Jun 2019 06:02:15 GMT

It's just my 1st month with PM but I noticed that the self-serve site (My Account) has been down a few times already. What I meant by down is that it says they're doing maintenance and will be back shortly. I remember that the twice it happened to me was both around midnight. But when I checked again in the morning, everything is back to normal. However, the Community site was never down for me so that's a good thing! Help is always available here 24/7 🙂

Re: selfserve.publicmobile.ca/ Is down?

holyterra — Sat, 22 Jun 2019 10:53:53 GMT

I have been having the same issue for almost a week. Running without cell phone is not good. Better get this fixed quickly.