topic Re: Existing sim is considered invalid while setting up account in Get Support

Existing sim is considered invalid while setting up account

redevil — Wed, 05 Jan 2022 10:30:01 GMT

Hi All,

I'm trying to set up an account and reuse my current Rodgers sim card. When I enter the 19 digits, its says "invalid sim". I'm currently using the sim in an unlocked iPhone 6.

I'm kindda stucked!

Thanks for any help

David

Re: Existing sim is considered invalid while setting up account

RossN — Fri, 21 Jun 2019 16:11:32 GMT

you have to buy a pm sim that is the only way to sign up

Re: Existing sim is considered invalid while setting up account

missorange — Fri, 21 Jun 2019 16:12:10 GMT

do you mean you are using rogers sim card? no, you need to order an sim card from Public mobile website or purchase from walmart.

Re: Existing sim is considered invalid while setting up account

redevil — Fri, 21 Jun 2019 16:12:24 GMT

Oh...OK.

Cheers mate - that was quick!

Re: Existing sim is considered invalid while setting up account

RossN — Fri, 21 Jun 2019 16:13:12 GMT

@redevil no prob good luck

Re: Existing sim is considered invalid while setting up account

redevil — Fri, 21 Jun 2019 16:13:53 GMT

Is it easdy to tranfers my old phone number to the new sim?

Thanks again.

Re: Existing sim is considered invalid while setting up account

Triguy — Fri, 21 Jun 2019 16:14:52 GMT

You would need to purchase a PM sim either online or through a retail location.

https://www.publicmobile.ca/en/bc/get-started

Re: Existing sim is considered invalid while setting up account

RossN — Fri, 21 Jun 2019 16:18:29 GMT

@redevil yea should be fine people do it every day usually take them a few hours

Re: Existing sim is considered invalid while setting up account

Anonymous — Fri, 21 Jun 2019 16:20:00 GMT

@redevil wrote:
Oh...OK.
Cheers mate - that was quick!

Don't let anybody tell you there's no support here 🙂

Account and deeper technical issues could take some time but I've not needed it in my year here.

Verify that your phone is compatible, unlocked, not on a blacklist.

Buy a SIM. Or some stores will give it to you if you activate with them in store.

Activate the account.

Make sure everything works.

Use the Change Number feature to transfer (port) your number from your other ACTIVE service.

Wait.

Re: Existing sim is considered invalid while setting up account

mimmo — Fri, 21 Jun 2019 16:20:01 GMT

@redevil just a point activate eith a temporary number, once activated then port via self serve and use only your Roger's accou t number and the name on Roger's acount exactly.

Re: Existing sim is considered invalid while setting up account

Triguy — Fri, 21 Jun 2019 16:20:26 GMT

You can port (transfer) your number from another provider to PM. Here is a link with more info.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: Existing sim is considered invalid while setting up account

redevil — Fri, 21 Jun 2019 16:22:10 GMT

You guyz rock! Cheers to all. I'm off to purchase my sim....

Re: Existing sim is considered invalid while setting up account

Anonymous — Fri, 21 Jun 2019 16:27:24 GMT

@redevil wrote:
You guyz rock! Cheers to all. I'm off to purchase my sim....

If you haven't left yet...the first reply to your question is really the solution to it. You then added more questions.

If you know someone already with Public Mobile then you can use their phone number as a referral and get 10 bucks credit and they get a buck/30 days reward.

Re: Existing sim is considered invalid while setting up account

RossN — Fri, 21 Jun 2019 17:01:02 GMT

@redevil one very important thing I think we forgot to mention, do not close your rogers account until after a successfull port of your number or it probably wont be available anymore

Re: Existing sim is considered invalid while setting up account

Chabus — Fri, 21 Jun 2019 18:25:47 GMT

There are some public mobile stores that opened recently also. I would check https://www.publicmobile.ca/fr/qc/store-locator in order to find the closest store for you.

Re: Existing sim is considered invalid while setting up account

surreyboz — Fri, 21 Jun 2019 19:52:08 GMT

@redevil wrote:
Hi All,
I'm trying to set up an account and reuse my current Rodgers sim card. When I enter the 19 digits, its says "invalid sim". I'm currently using the sim in an unlocked iPhone 6.
I'm kindda stucked!
Thanks for any help
David

No Provider in the World let's you use a Sim card from there competitors to activate service on there network. Heck they don't even let you activate within there own Group of Cell Phone companies.

Re: Existing sim is considered invalid while setting up account

Poogzley — Sat, 22 Jun 2019 01:10:10 GMT

@Anonymous wrote:
Don't let anybody tell you there's no support here 🙂
Account and deeper technical issues could take some time but I've not needed it in my year here.

Verify that your phone is compatible, unlocked, not on a blacklist.
Buy a SIM. Or some stores will give it to you if you activate with them in store.
Activate the account.
Make sure everything works.
Use the Change Number feature to transfer (port) your number from your other ACTIVE service.
Wait.

Also don't forget to use a referral code to save a few dollars on your monthly plan!

Re: Existing sim is considered invalid while setting up account

redevil — Sat, 22 Jun 2019 13:13:10 GMT

I have one. Thanks for the great tips.