topic Re: trouble porting number form Fido in Get Support

trouble porting number form Fido

jaspreetmangat — Wed, 05 Jan 2022 10:29:52 GMT

I am trying to port my number from Fido. I am able to make outgoing but incoming is still on old SIM. How long it usually take to port in number?

How can I make sure if there are any issues porting number?

TIA

Re: trouble porting number form Fido

Triguy — Fri, 21 Jun 2019 14:38:42 GMT

The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. When your number transfer is complete, you will receive a confirmation text message.

If you’ve waited more than 2 hours, and you’re still experiencing issues, you should contact the Moderator Team.

Then, send a private message to the Moderators by clicking here. Make sure you provide the number you are trying to transfer, and the port transfer request information you shared at activation.

Re: trouble porting number form Fido

duffer900 — Fri, 21 Jun 2019 14:37:11 GMT

@jaspreetmangat wrote:
I am trying to port my number from Fido. I am able to make outgoing but incoming is still on old SIM. How long it usually take to port in number?

How can I make sure if there are any issues porting number?

TIA

You should receive a message from PM once the port is fully complete. Sounds like it's "in progress". If you receive the message, and it does not work at all with your old SIM, and you still cannot receive calls, contact a moderator

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: trouble porting number form Fido

missorange — Fri, 21 Jun 2019 14:37:20 GMT

porting process may be take few hours. To be safe, you can send private message to MOD team, they can check if your port is complete, they maybe reply to you in few hours up to 48 hours.

Re: trouble porting number form Fido

bhavikcpatel — Fri, 21 Jun 2019 14:37:26 GMT

I did porting from Freedom to Public 10 days ago and it worked in 10 minutes. Try giving a hard reboot your phone after chaning SIM

Re: trouble porting number form Fido

jaspreetmangat — Fri, 21 Jun 2019 14:43:29 GMT

I tried rebooting, but it is still not working. It is already more that two hours since I requested the port. Do Moderators have access to port status?

Re: trouble porting number form Fido

Anonymous — Fri, 21 Jun 2019 14:45:58 GMT

@jaspreetmangat wrote:
I tried rebooting, but it is still not working. It is already more that two hours since I requested the port. Do Moderators have access to port status?

Put back your Fido SIM and when it stops working then you'll know. But at least you can still receive things. If that is still taking many hours then you can contact the mods.

Re: trouble porting number form Fido

jaspreetmangat — Fri, 21 Jun 2019 14:47:19 GMT

I have already sent a message to mods. What is an expected time of reply ?

Re: trouble porting number form Fido

missorange — Fri, 21 Jun 2019 14:50:10 GMT

@jaspreetmangat it takes few hours up to 48 hours.

Re: trouble porting number form Fido

jaspreetmangat — Fri, 21 Jun 2019 14:53:20 GMT

When I turned on the phone for first time with PM SIM, I got a message from 400 500 0205

Public Mobile here: We are expeirencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM and Activation online form.

There is no Contact Us or activation online form link on the website

Is this a generic message or indicates that something is wrong with porting number?

Re: trouble porting number form Fido

geopublic — Fri, 21 Jun 2019 15:01:56 GMT

@jaspreetmangat wrote:
I am trying to port my number from Fido. I am able to make outgoing but incoming is still on old SIM. How long it usually take to port in number?

How can I make sure if there are any issues porting number?

TIA

@jaspreetmangat Reports for Fido ports range from 10 minutes to more than 24 hours. It all depends on when FIDO releases the number. If there is a problem on the PM side they will notify you via text or on your alternate number. When your port is complete PM will send you a text. If you are still using your FIDo sim the port is complete when your FIDo sim stops working.

Welcome to PM!

Re: trouble porting number form Fido

Anonymous — Fri, 21 Jun 2019 14:57:08 GMT

@jaspreetmangat

Yes. That's a bug. It's good in way though as it indicates that they have your port. Bad in that there's a probem with it.

So you need to contact the @Moderator_Team < Click this.

Re: trouble porting number form Fido

jaspreetmangat — Fri, 21 Jun 2019 15:03:37 GMT

I have already sent a message to moderators. Is it worth asking about the port status?

Re: trouble porting number form Fido

jaspreetmangat — Fri, 21 Jun 2019 15:04:25 GMT

I mean Is it worth asking Fido about port status?

Re: trouble porting number form Fido

geopublic — Fri, 21 Jun 2019 15:06:49 GMT

@jaspreetmangat wrote:
When I turned on the phone for first time with PM SIM, I got a message from 400 500 0205

Public Mobile here: We are expeirencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM and Activation online form.

There is no Contact Us or activation online form link on the website

Is this a generic message or indicates that something is wrong with porting number?

@jaspreetmangat That is the text that informs you that there is a problem with your initial port setup and you need to provide the moderators with the missing info so they can re-submit the port request to FIDO.

Re: trouble porting number form Fido

popping — Fri, 21 Jun 2019 15:25:14 GMT

@jaspreetmangat wrote:
When I turned on the phone for first time with PM SIM, I got a message from 400 500 0205

Public Mobile here: We are expeirencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM and Activation online form.

There is no Contact Us or activation online form link on the website

Is this a generic message or indicates that something is wrong with porting number?

Moderator wait time is 2 - 3 days. Send your Fido account info to moderator by private message. You don't want to wait for couple of days for moderator to ask you for the account info and wait for another 2- 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Continue to use your Fido SIM card until it stops working. Make sure your Fido number is active for porting to take place. If you are on Fido postpaid, any unused days in your postpaid plan will be refunded after porting. If you are on Fido prepaid, there will be no refund of the unused days.

Re: trouble porting number form Fido

jaspreetmangat — Fri, 21 Jun 2019 15:27:27 GMT

So it is a post paid number, my billing date is 24, if it get ported after billing date, will they refund?

Re: trouble porting number form Fido

popping — Fri, 21 Jun 2019 15:35:46 GMT

@jaspreetmangat wrote:
So it is a post paid number, my billing date is 24, if it get ported after billing date, will they refund?

Yes. Fido should adjust your unused days in your final bill. If not, call Fido for adjustment before paying final bill. If Fido CSR says no, ask for his/her name as you need the CSR name to file a complaint at CCTS.

Re: trouble porting number form Fido

jaspreetmangat — Fri, 21 Jun 2019 20:17:11 GMT

Got a call from PM saying that when they try to port in, it says duplicate request. While Fido told me that they haven’t got any request. I am not sure who is telling the truth and who is not. But the experience is horrible

Re: trouble porting number form Fido

RossN — Fri, 21 Jun 2019 20:21:02 GMT

@jaspreetmangat hang in there they will get their act together