topic Can't activate account in Get Support

Can't activate account

rcomesotti — Wed, 05 Jan 2022 10:29:05 GMT

Hi Community!

For some reason, I'm unable to activate my account. I get this: "This activation request failed. Please contact Public Moblie for help.

I've checked the credit card information, tried everything -- who exactly should I contact?

Can anyone help? Thanks --

Renée

Re: Can't activate account

Triguy — Thu, 20 Jun 2019 23:48:10 GMT

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

Re: Can't activate account

dabr — Thu, 20 Jun 2019 23:48:14 GMT

@rcomesotti Try another browser or incognito mode. See if rebooting your phone helps.

Re: Can't activate account

bornmodem — Thu, 20 Jun 2019 23:48:44 GMT

You can contact the moderators by sending a message to @CS_Agent.

Re: Can't activate account

GinYVR — Thu, 20 Jun 2019 23:49:45 GMT

@rcomesottiThe only people that can deal with activation issues are the Moderators. Expect up to 48 hours for people to respond. I would suggest just go out to a booth and get another card setup if time is of the essence.

Re: Can't activate account

Alex888 — Thu, 20 Jun 2019 23:51:47 GMT

@rcomesotti Try clicking on My Account in the top right corner and logging in, the same thing happened to me even though it DID create an account.

Re: Can't activate account

popping — Fri, 21 Jun 2019 00:30:21 GMT

@rcomesotti

Make sure the credit card address matches on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

PM activation forms does not handle the session state correctly. If you need to go back a page, always restart your browser to start a fresh activation again.

Re: Can't activate account

Daphne1 — Fri, 21 Jun 2019 05:16:26 GMT

If they haven’t charged your credit card yet, you can try again.
Perhaps clear your browser cache and try with incognito mode.

If your credit card was charged, you can check if your sim card works.