topic Re: STILL WAITING FOR ACTIVATION in Get Support

STILL WAITING FOR ACTIVATION

Traveler87 — Wed, 05 Jan 2022 10:28:56 GMT

HI,

I am trying to be patient but my issues have gone UNADDRESSED since Sunday.

My phone which has been ported to Public doesn't work because activation failed at the Kiosk as well as online (even though my debit and credit card both got charged several times when the agent attempted to register/activate my account--and now I am disputing the charges since there is no one to speak to at public mobile...really starting to re-think how good this model is).

This is unacceptable. My phone is now on Public Mobile but I have no way of using it, it reads: "No Service" and my old provider confirmed it has been ported.

It would be great to hear something other than: wait for a moderator. I have been waiting.

Re: STILL WAITING FOR ACTIVATION

Lieux — Thu, 20 Jun 2019 18:40:42 GMT

@Traveler87 Oupsy.... did you try the list/stolen trick?

Re: STILL WAITING FOR ACTIVATION

dabr — Thu, 20 Jun 2019 18:43:32 GMT

@Traveler87 wrote:
HI,

I am trying to be patient but my issues have gone UNADDRESSED since Sunday.

My phone which has been ported to Public doesn't work because activation failed at the Kiosk as well as online (even though my debit and credit card both got charged several times when the agent attempted to register/activate my account--and now I am disputing the charges since there is no one to speak to at public mobile...really starting to re-think how good this model is).

This is unacceptable. My phone is now on Public Mobile but I have no way of using it, it reads: "No Service" and my old provider confirmed it has been ported.

It would be great to hear something other than: wait for a moderator. I have been waiting.

If you still haven't received a response from the moderators by now you need to message them again.

Re: STILL WAITING FOR ACTIVATION

Traveler87 — Thu, 20 Jun 2019 18:44:54 GMT

@Lieux wrote:
@Traveler87 Oupsy.... did you try the list/stolen trick?

what is that?!!

Re: STILL WAITING FOR ACTIVATION

Traveler87 — Thu, 20 Jun 2019 18:45:44 GMT

did that. still waiting...

Re: STILL WAITING FOR ACTIVATION

hycm53 — Thu, 20 Jun 2019 18:47:57 GMT

@Traveler87 wrote:
HI,

I am trying to be patient but my issues have gone UNADDRESSED since Sunday.

My phone which has been ported to Public doesn't work because activation failed at the Kiosk as well as online (even though my debit and credit card both got charged several times when the agent attempted to register/activate my account--and now I am disputing the charges since there is no one to speak to at public mobile...really starting to re-think how good this model is).

This is unacceptable. My phone is now on Public Mobile but I have no way of using it, it reads: "No Service" and my old provider confirmed it has been ported.

It would be great to hear something other than: wait for a moderator. I have been waiting.

What's made of phone? And what's model of phone? Try give more details, then someone will help you.

Re: STILL WAITING FOR ACTIVATION

oilpaint — Thu, 20 Jun 2019 18:48:40 GMT

woah, i'd be so mad if both my money was taken and still have no service???! hello moderators!! wake up!!!

Re: STILL WAITING FOR ACTIVATION

dabr — Thu, 20 Jun 2019 18:50:20 GMT

@Traveler87 wrote:

@Lieux wrote:
@Traveler87 Oupsy.... did you try the list/stolen trick?
what is that?!!

Log into your account, select plans/add ons tab, select phone lost, select suspend, log out, wait 5 mins, long back in and report phone found. Restart phone, this sometimes resets the sim and account.

Re: STILL WAITING FOR ACTIVATION

geopublic — Thu, 20 Jun 2019 19:52:07 GMT

@Traveler87 wrote:
HI,

I am trying to be patient but my issues have gone UNADDRESSED since Sunday.

My phone which has been ported to Public doesn't work because activation failed at the Kiosk as well as online (even though my debit and credit card both got charged several times when the agent attempted to register/activate my account--and now I am disputing the charges since there is no one to speak to at public mobile...really starting to re-think how good this model is).

This is unacceptable. My phone is now on Public Mobile but I have no way of using it, it reads: "No Service" and my old provider confirmed it has been ported.

It would be great to hear something other than: wait for a moderator. I have been waiting.

@Traveler87 This is a perfect example why during activation you should always pick a temporary number and once activation is complete and you have setup your selfserve account and everything is to your satisfaction then and only then should you setup the port.

Where you able to create a selfserve account? If not, then you are at the mercy of the moderators. Hopefully they will be able to get you going and you won't lose your number. If I were you I would'n be doing chargebacks until this issue has been resolved because that will only add to the problem.

~~Edit:Login into selfservice select the Plan & Add-ons tab what number is showing on that screen? Are your plan details correct?~~

Re: STILL WAITING FOR ACTIVATION

oilpaint — Thu, 20 Jun 2019 19:12:05 GMT

@Alan_K

Re: STILL WAITING FOR ACTIVATION

oilpaint — Thu, 20 Jun 2019 19:13:30 GMT

how is anyone supposed to know that? If what you're saying is correct, then this should be standardized across their system if there porting does not work. Having no contact phone # is probably the cheapest n irresponsible move by business I have ever encountered.

Re: STILL WAITING FOR ACTIVATION

dabr — Thu, 20 Jun 2019 19:17:28 GMT

@oilpaint wrote:
how is anyone supposed to know that? If what you're saying is correct, then this should be standardized across their system if there porting does not work. Having no contact phone # is probably the cheapest n irresponsible move by business I have ever encountered.

@oilpaint wrote:
how is anyone supposed to know that? If what you're saying is correct, then this should be standardized across their system if there porting does not work. Having no contact phone # is probably the cheapest n irresponsible move by business I have ever encountered.

When signing up for PM it's best to read as much a possible about the port in process and print the instructions off while activating. It's not the most user friendly site, but human errors occur and cause these issues.

Re: STILL WAITING FOR ACTIVATION

oilpaint — Thu, 20 Jun 2019 19:17:14 GMT

@stonechucker @mimmo @computergeek541 ASAP

Re: STILL WAITING FOR ACTIVATION

Anonymous — Thu, 20 Jun 2019 19:23:41 GMT

@oilpaint wrote:
@stonechucker @mimmo @computergeek541 ASAP

@oilpaint

Those people are what are called Oracles here. They are long established fellow customers. They can't do anything about accounts. Your tag to Alan_K is kinda useless without some actual description.

Re: STILL WAITING FOR ACTIVATION

oilpaint — Thu, 20 Jun 2019 19:24:57 GMT

ok so who are the actual mods?

Re: STILL WAITING FOR ACTIVATION

stonechucker — Thu, 20 Jun 2019 19:30:03 GMT

@oilpaint, I'm not an employee, and in fact, I'm at my own workplace right now trying to resolve my own issues with customers. Tagging me with an ASAP puts you at the bottom of my list for assisting out my free time that has yet to be made available this afternoon.

Try to work the system here at Public Mobile. Provide as much information as you can with the community of users, without revealing personal information, and maybe someone with experience here can assist you further.

BTW, I do this because I like to assist others where I can. Demanding of my attention is not favourable.

Re: STILL WAITING FOR ACTIVATION

dabr — Thu, 20 Jun 2019 19:30:08 GMT

@oilpaint wrote:
ok so who are the actual mods?

Moderators are the employees of PM, the rest replying here are customers like yourself.

Re: STILL WAITING FOR ACTIVATION

stonechucker — Thu, 20 Jun 2019 19:31:25 GMT

The Moderator_Team account via private messaging is the way to go. If they haven't responded.. you'll have to wait. It's unfortunate that you don't have any patience.

Re: STILL WAITING FOR ACTIVATION

geopublic — Thu, 20 Jun 2019 19:32:09 GMT

@oilpaint wrote:
ok so who are the actual mods?

@oilpaint The ones that have MOD after their name.

Re: STILL WAITING FOR ACTIVATION

Anonymous — Thu, 20 Jun 2019 19:31:44 GMT

@oilpaint wrote:
ok so who are the actual mods?

If you see an Orange PM or a blue MOD icon next to a user then they're Public Mobile people. They only occasionaly post here. Alan_K posts assorted announcements. The mods take private messages in this system from people with account or deeper technical issues. As Traveler87 has already done.

Unfortunately, they take WAY too long to reply. But it's the system we have.