topic ZIP code matching error when ordering SIM cards in Get Support

ZIP code matching error when ordering SIM cards

ConnieDuarte — Wed, 05 Jan 2022 10:28:46 GMT

I tried ordering two sim cards and I got an error that the zip code do not match. I checked it and tried ordering it again. I got the same error message. Yet it is showing the transaction completed on my visa statement.

But I did not get an confirmation email for my order.

I don't want to keep trying to order if I'm getting charged. Was my was order received? Are the SIM cards getting shipped?

I can send details by PM.

Thanks

Re: ZIP code matching error when ordering SIM cards

RossN — Thu, 20 Jun 2019 17:05:25 GMT

zip code?

Re: ZIP code matching error when ordering SIM cards

ConnieDuarte — Thu, 20 Jun 2019 17:11:03 GMT

I'm guessing it is trying to validate the ZIP code in my billing address with the ZIP code in my credit card.

Re: ZIP code matching error when ordering SIM cards

RossN — Thu, 20 Jun 2019 17:13:27 GMT

so you are using an american cc but shipping to a canadian address?

Re: ZIP code matching error when ordering SIM cards

Lieux — Thu, 20 Jun 2019 17:14:44 GMT

@ConnieDuarte wrote:
I'm guessing it is trying to validate the ZIP code in my billing address with the ZIP code in my credit card.

The sim card from public mobile are only ship in Canada. are you in Canada?

Re: ZIP code matching error when ordering SIM cards

RossN — Thu, 20 Jun 2019 17:18:36 GMT

If you received an email saying your order was shipped take the order number go to canada post website use tracker it will ask for your postal code put that in and it will tell you if your order was processed and shipped

Re: ZIP code matching error when ordering SIM cards

RossN — Thu, 20 Jun 2019 17:23:25 GMT

@Lieux thats the problem with using an american cc if you have an american address it causes a conflict with the 2 different addresses

Re: ZIP code matching error when ordering SIM cards

ConnieDuarte — Thu, 20 Jun 2019 17:27:02 GMT

The credit card is Canadian but it's address and ZIP code is not.

Re: ZIP code matching error when ordering SIM cards

ConnieDuarte — Thu, 20 Jun 2019 17:28:28 GMT

Yes, I'm now in Canada and shipping to a Canadian address.

Re: ZIP code matching error when ordering SIM cards

RossN — Thu, 20 Jun 2019 17:28:39 GMT

ok so did you receive a confirmation with an order number?

Re: ZIP code matching error when ordering SIM cards

Lieux — Thu, 20 Jun 2019 17:29:23 GMT

@ConnieDuarte wrote:
The credit card is Canadian but it's address and ZIP code is not.

EDIT

Re: ZIP code matching error when ordering SIM cards

Anonymous — Thu, 20 Jun 2019 17:29:08 GMT

@RossN wrote:
@Lieux thats the problem with using an american cc if you have an american address it causes a conflict with the 2 different addresses

There is a shipping address and there's a billing address. Do you know if they need to match? Let alone different country? Is this yet another glitch in the machine?

Re: ZIP code matching error when ordering SIM cards

RossN — Thu, 20 Jun 2019 17:31:12 GMT

@Anonymous @Lieux my headache is back

Re: ZIP code matching error when ordering SIM cards

Anonymous — Thu, 20 Jun 2019 17:31:18 GMT

@ConnieDuarte wrote:
The credit card is Canadian but it's address and ZIP code is not.

Is it a US address? If not then that would be a problem. Interesting little twist though.

Check your spam folder for the confirmation email maybe.

Re: ZIP code matching error when ordering SIM cards

ConnieDuarte — Thu, 20 Jun 2019 17:37:53 GMT

The issue is only related with the billing address and the address in the credit card. There seems to be a validation where they need to match.

The form for ordering the SIM card accepts *billing* addresses from all over the world.

I'm back in Canada. The shipping is to a Canadian address. No issues here

Re: ZIP code matching error when ordering SIM cards

Lieux — Thu, 20 Jun 2019 17:37:16 GMT

@ConnieDuarte wrote:
The issue is only related with forthe The billing address and the address in the credit card. There seems to be a validation where they need to match.
The form for ordering the SIM card accepts *billing* addresses from all over the world.

Because you was charged for the sims I would suggest to ask the moderator to have a look on your order...moderator and give them details of your problem. Waiting time is few hours to 2 days but they work 7/7 days.

Re: ZIP code matching error when ordering SIM cards

Anonymous — Thu, 20 Jun 2019 17:38:09 GMT

@ConnieDuarte wrote:
The issue is only related with forthe The billing address and the address in the credit card. There seems to be a validation where they need to match.
The form for ordering the SIM card accepts *billing* addresses from all over the world.

How did it get past the address entry to take your money though?

How does a bank issue a credit card on an out of country address?

The billing address should BE the address in the credit card. That makes sense that they should match.

Re: ZIP code matching error when ordering SIM cards

ConnieDuarte — Thu, 20 Jun 2019 17:46:04 GMT

Thanks for the tip @Lieux

I'll try that then.

Re: ZIP code matching error when ordering SIM cards

Anonymous — Thu, 20 Jun 2019 17:42:41 GMT

@ConnieDuarte wrote:
I'll try that then.

Try what? It's helpful to know who you're replying to either by @ tag or the black Quote box above or at least the username.

Re: ZIP code matching error when ordering SIM cards

ConnieDuarte — Thu, 20 Jun 2019 17:43:34 GMT

I can have a Canadian account although I live abroad. That is also where my address is.

I corrected the billing address to match the one of the credit card but I still got the error message. That is where my problem starts because I did not get a confirmation page for my order, I did not get a confirmation email but I still got charged.