topic Re: Connected Car in Get Support

Connected Car

timyc — Wed, 05 Jan 2022 10:28:43 GMT

I have a 2018 Range Rover Evoque, which is a "Connected Car". I have a 1 GB 4G Public Mobility data card installed in it, but it fails to connect. I also have a Public Mobility plan for my phone and it works fine. The car states "reading card", and is shown trying to connect, but never does. I activated the card via my phone (it's strictly a data card) successfully, and have triple checked all my in-car settings enabling data, and it shows Public Mobility as my provider, but that's as far as it gets. No actual connection? Can anyone help?

Re: Connected Car

PM100 — Thu, 20 Jun 2019 16:44:14 GMT

these are just some initial thoughts and some questions that are hypothetical in a way:

-you've proved that the sim will work for data in a phone.
-can apn settings in the connected car be accessed and reviewed.
-is there a phone app that controls the connected car where you can see apn settings.
-can the connected car software get updated by connecting your phone via bluetooth.
-what about trying the ranger rover forums https://www.rangerovers.net

I'm not familiar with your setup really so if these make no sense then please ignore....

Re: Connected Car

finshipper — Thu, 20 Jun 2019 16:46:14 GMT

Perhaps you need to enter the APN settings for public mobile manually? Instructions from your manufacturer can be found here: http://www.ownerinfo.landrover.com/document/LH/2018/T29581/24869_en_GBR/proc/G2134430

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Connected Car

Triguy — Thu, 20 Jun 2019 16:48:34 GMT

Go to the settings icon in any screen > All settings > Features > Connectivity > Mobile data on

Re: Connected Car

PM100 — Thu, 20 Jun 2019 17:07:01 GMT

i think @Triguy 's solution should work. But if you still have trouble getting it going then treat the car like its a cell phone in a sense and try the following:

shut the car off and remove the sim and start the car then shut it off and reinstall the sim and restart car.

(btw a quick search and i see there are alot of known issues with land rover connected car around losing connection so it may not be PM)

Good luck!

Re: Connected Car

stonechucker — Thu, 20 Jun 2019 17:22:41 GMT

@timyc, a data-only SIM from public mobile has no ability to make or receive voice calls via the 'phone' system. Check with your dealership to see what services are required by the 'connected car' system, and get a SIM or account with those required options functional.

Re: Connected Car

stonechucker — Thu, 20 Jun 2019 17:24:05 GMT

@timyc, try your cell phone's SIM in your car. See what it does.

Re: Connected Car

PM100 — Thu, 20 Jun 2019 17:37:41 GMT

@stonechucker wrote:
@timyc, a data-only SIM from public mobile has no ability to make or receive voice calls via the 'phone' system. Check with your dealership to see what services are required by the 'connected car' system, and get a SIM or account with those required options functional.

According to some FAQ's it says:

Quote:

"You need a 3G "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIMs". This will be a different SIM card to that fitted in your mobile phone."

Re: Connected Car

stonechucker — Thu, 20 Jun 2019 18:21:38 GMT

Thanks for the follow up PM100, but as you say some FAQs. This may not be the same for this system. I don't know, that is why I asked.

Re: Connected Car

timyc — Sat, 22 Jun 2019 14:42:55 GMT

Thanks for all the replies. I've been away a few days, so just got back to this post. I've tried everything suggested so far, and nothing works. I've a 4G data only sim card installed in my car (should be backward compatible to 3G I'm told?). I've tried switching out my phone card, which also has data, but none of this works. The Range Rover in-car data link is only for receiving data, not phone calls. It is mainly for setting up a wifi hot spot. My phone connects through Bluetooth without a problem, but the in-car data link is a separate entity. I have all my connectivity setting turned on, and it reads the card and states my provider is Public Mobile, but then it can't connect, doesn't matter what I do. I've went through all Land Rover on-line help to no avail, so I guess it's time to take it back to the nearest dealer and let them sort it out. I'd have done that sooner, but don't have a dealer locally.

Re: Connected Car

PM100 — Sat, 22 Jun 2019 15:08:23 GMT

@timyc wrote:
Thanks for all the replies. I've been away a few days, so just got back to this post. I've tried everything suggested so far, and nothing works. I've a 4G data only sim card installed in my car (should be backward compatible to 3G I'm told?). I've tried switching out my phone card, which also has data, but none of this works. The Range Rover in-car data link is only for receiving data, not phone calls. It is mainly for setting up a wifi hot spot. My phone connects through Bluetooth without a problem, but the in-car data link is a separate entity. I have all my connectivity setting turned on, and it reads the card and states my provider is Public Mobile, but then it can't connect, doesn't matter what I do. I've went through all Land Rover on-line help to no avail, so I guess it's time to take it back to the nearest dealer and let them sort it out. I'd have done that sooner, but don't have a dealer locally.

Thoughts:

Do you know what bands "connected car" uses...

Is there a box to unclick 4G in order to force 3G...

All the best with this. Yes time for the dealer involvement.

Re: Connected Car

geopublic — Sat, 22 Jun 2019 15:21:42 GMT

@timyc wrote:
Thanks for all the replies. I've been away a few days, so just got back to this post. I've tried everything suggested so far, and nothing works. I've a 4G data only sim card installed in my car (should be backward compatible to 3G I'm told?). I've tried switching out my phone card, which also has data, but none of this works. The Range Rover in-car data link is only for receiving data, not phone calls. It is mainly for setting up a wifi hot spot. My phone connects through Bluetooth without a problem, but the in-car data link is a separate entity. I have all my connectivity setting turned on, and it reads the card and states my provider is Public Mobile, but then it can't connect, doesn't matter what I do. I've went through all Land Rover on-line help to no avail, so I guess it's time to take it back to the nearest dealer and let them sort it out. I'd have done that sooner, but don't have a dealer locally.

@timyc Since there isn't a setting on the vehicle to allow you to enter APN settings I'm afraid the PM sim card will not work in your vehicle. My guess is that it's trying to connect to Telus. I'm pretty sure that if you purchase a data package from a tier 1 or 2 provider (Telus, Koodo, Rogers, Fido, Bell or Virgin) it should work without any issues.

Re: Connected Car

Anonymous — Sat, 22 Jun 2019 15:47:13 GMT

@timyc

Is this "Connected Car" or "InControl?

Do you have what they call "Connect Pro"? Seems to be conflicting info on that.

Can you connect to your house wifi? (assuming of course)

The only technical spec I can find is the very basic 3G/LTE. It would be nice if they could provide what frequencies the thing supports.

So of course you've been through all these pages...

http://www.ownerinfo.landrover.com/document/LH/2018/T24106/24869_en_GBR/proc/G2123364

http://www.ownerinfo.landrover.com/document/LH/2018/T24106/24869_en_GBR/proc/G2134426

http://www.ownerinfo.landrover.com/document/LH/2018/T24106/24869_en_GBR/proc/G2134430

http://www.ownerinfo.landrover.com/document/LH/2018/T24106/24869_en_GBR/proc/G2134442

http://www.ownerinfo.landrover.com/document/LH/2018/T29581/24869_en_GBR/proc/G2134453

Re: Connected Car

PM100 — Sat, 22 Jun 2019 18:11:40 GMT

@timyc Assuming you have "connect Pro" which is required for hotspot functionality you could try connecting your phone (or tablet etc) to the "connected car" SSID and just see if a browser will bring up a typical router configuration screen e.g. 192.168.0.1 etc. This wouldn't require internet connectivity it only would require them being on the same network.

APN settings might be there and editable - long shot i know.

as per @ z10user4 links the official method of changing the "connected car" APN setting seem to have the same limitations as an iphone (not allowing changes, i think) but at least you could check to make sure that the username and password are emtpy as they should be.

FYI I have a mobile hotspot that works perfectly with a pm sim and it has always showed Telus on the screen. It even showed Telus when i couldn't get data to work in the beginning. Data only started to work when i manually put the proper pm apn settings in just as @geopublic indicates above as a most probable cause of the "connected car" not working (and assuming the frequencies are compatible with pm).

Re: Connected Car

timyc — Sat, 22 Jun 2019 21:41:45 GMT

You were right! I had a card from Bell installed and it is working fine! Connected right away to 4G and is working perfect! Apparently, they had to put the vehicle id number into the activation. There wasn't any place to do that from within the car itself. It had to be inputted to the sim card by Bell. Anyway, Thank you!

Now, my issue is: I had a sim from PM installed in my phone with data and Canada wide calling and text; I purchased a second sim for data only for my car. After all the problems of trying to get it to connect, I tried out my phone sim in my car, now I've lost phone service! BOTH sims state I only have data and no calling service, yet when I check my separate accounts on PM, it says one sim has the data only, and my phone sim has both data and calling! I can phone into my cell, but calling out I get a message, I don't have a calling plan...only a data plan! I have tried both sims in my duel sim phone, and tried the sims one at a time, and still get no calling service for both! I think I'll have to let both cancel out now, and then reactivate just the one for my phone. PM was working fine in my phone before, and I was happy with that service.

Thanks again to all who tried to help me with this problem connecting in my car...I truly now do have a connected car!

Re: Connected Car

geopublic — Sat, 22 Jun 2019 21:52:06 GMT

@timyc wrote:
You were right! I had a card from Bell installed and it is working fine! Connected right away to 4G and is working perfect! Apparently, they had to put the vehicle id number into the activation. There wasn't any place to do that from within the car itself. It had to be inputted to the sim card by Bell. Anyway, Thank you!
Now, my issue is: I had a sim from PM installed in my phone with data and Canada wide calling and text; I purchased a second sim for data only for my car. After all the problems of trying to get it to connect, I tried out my phone sim in my car, now I've lost phone service! BOTH sims state I only have data and no calling service, yet when I check my separate accounts on PM, it says one sim has the data only, and my phone sim has both data and calling! I can phone into my cell, but calling out I get a message, I don't have a calling plan...only a data plan! I have tried both sims in my duel sim phone, and tried the sims one at a time, and still get no calling service for both! I think I'll have to let both cancel out now, and then reactivate just the one for my phone. PM was working fine in my phone before, and I was happy with that service.
Thanks again to all who tried to help me with this problem connecting in my car...I truly now do have a connected car!

@timyc Try just using only the sim with the calling plan in your phone. If it's still a problem notify PM.

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Re: Connected Car

Anonymous — Sat, 22 Jun 2019 22:41:02 GMT

@timyc

Your phone should have a way to see the SIM #. Make sure the one you want for calling matches the SIM # in the self-serve account with the calling.

Then do the lost/stolen toggle as mentioned in the fine print in red above and see if that restores your calling on the proper SIM.

See what happens.