topic Re: data, mms not working in Get Support

data, mms not working

kassicho — Wed, 05 Jan 2022 10:28:30 GMT

Samsung s6 , mms not working ,now data stopped working, wifi is ok, calls ok

Was working fine for 6months..didnt change anything, restarted, took out SIM card etc...

Not in airplane mode, no problem with account, display for data usage shows I used 90mb and have room for more...Cant open any webpage by data, but usage still counts (about 1mb every 30 minutes or so)

Please please help

Re: data, mms not working

GinYVR — Thu, 20 Jun 2019 14:41:22 GMT

@kassicho MMS requires data to work. What plan are you on? What does your account overview say about your data usage?

Re: data, mms not working

Anonymous — Thu, 20 Jun 2019 14:42:44 GMT

@kassicho wrote:
Samsung s6 , mms not working ,now data stopped working, wifi is ok, calls ok
Was working fine for 6months..didnt change anything, restarted, took out SIM card etc...
Not in airplane mode, no problem with account, display for data usage shows I used 90mb and have room for more...Cant open any webpage by data, but usage still counts (about 1mb every 30 minutes or so)
Please please help

Do you have a data limiter set to stop your phone from using more data? Did your phone do some kind of update?

Re: data, mms not working

kassicho — Thu, 20 Jun 2019 14:49:58 GMT

No I did not do any updates

DATA SAVER is OFF and I dont have any Data limiter set-up.

Thanks

Re: data, mms not working

kassicho — Thu, 20 Jun 2019 14:51:01 GMT

Data usage = 90MB of mobile data used between June 1 -30

I have 500mb/month plan.

Thanks

Re: data, mms not working

mimmo — Thu, 20 Jun 2019 14:52:11 GMT

@kassicho could you have accidently turned off data. (airplane mode turns off wifi, bluetooth and data) toggling mobile data just turns off data. Its happened to people here. It also might be worth trying to toggle it anyway. I know it happens to me with wifi.

another option is to try your sim in another phone (dont forget to set APN). that will isolate hardware vs account issues.

Re: data, mms not working

geopublic — Thu, 20 Jun 2019 15:06:31 GMT

@kassicho wrote:
Samsung s6 , mms not working ,now data stopped working, wifi is ok, calls ok
Was working fine for 6months..didnt change anything, restarted, took out SIM card etc...

@kassicho For MMS to work data must be turned on and you must have the correct Public Mobile APN must be selected. Is that the case?

Not in airplane mode, no problem with account, display for data usage shows I used 90mb and have room for more...Cant open any webpage by data, but usage still counts (about 1mb every 30 minutes or so)
Please please help

Re: data, mms not working

ooakosiryan — Thu, 20 Jun 2019 15:05:16 GMT

Hi, @kassicho. A couple things to try just in case:

Turn on data roaming. Sometimes there are bugs after updates, and hopefully it'll only be temporary.
If 1 didn't work, try resetting your network settings. On iPhone, it's under Settings > General > Reset, and on Android it's unders Apps > Settings > Backup and Reset.

Please let us know if one of these works!

Re: data, mms not working

stonechucker — Thu, 20 Jun 2019 17:32:07 GMT

MMS requires mobile data to be turned on, whether you have a data plan or not. The MMS usage is 'zero-rated', meaning it will use your mobile data, without it being recorded as consumption of your (available) mobile data.

APN settings must be set up to allow for MMS an all other potential mobile data usage.