topic Re: I need to switch over in Get Support

I need to switch over

Heliophobous — Wed, 05 Jan 2022 10:28:21 GMT

I'm a current Public Mobile customer. I recently lost my phone, and just bought a new phone & SIM card. I need to activate the SIM using Self Serve. However, I'm pretty sure I don't have a self serve account - my email isn't recognized when I go to replace my password. And, seeing as I don't have a phone to receive texts, I can't make a new account (can't receive 6 digit activation code.) What can I do?

Re: I need to switch over

Dunkman — Thu, 20 Jun 2019 02:55:03 GMT

@Heliophobous

You will need to contact moderator via private messaging. Expect 1-2 day response time though.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need to switch over

popping — Thu, 20 Jun 2019 02:55:52 GMT

@Heliophobous wrote:
I'm a current Public Mobile customer. I recently lost my phone, and just bought a new phone & SIM card. I need to activate the SIM using Self Serve. However, I'm pretty sure I don't have a self serve account - my email isn't recognized when I go to replace my password. And, seeing as I don't have a phone to receive texts, I can't make a new account (can't receive 6 digit activation code.) What can I do?

If you activated your PM plan in-store, you need a working phone to create a self-serve account. Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need to switch over

RossN — Thu, 20 Jun 2019 02:57:00 GMT

if its been more then 90 days then your account is closed in that case just open a new account

Re: I need to switch over

smp99 — Thu, 20 Jun 2019 10:13:03 GMT

Good point about the 90 days - when did you last pay? You must have used an email of some sort to sign up.

But as others have said you need to contact the moderators. I hope you have your PIN. They may have a hard time verifying you if all you have is a phone number.

To resolve this issue you will need to send a private message to the moderator team. They are available 7 days/week but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.

Re: I need to switch over

dna2016 — Thu, 20 Jun 2019 12:19:41 GMT

@Heliophobous that seems very odd, becuase you need a valid email address to even create an account. Maybe you have multiple emails? I don't ever hearing about customers being able to activate an account without an email address. Maybe I'm wrong?

Re: I need to switch over

mimmo — Thu, 20 Jun 2019 12:57:55 GMT

@dna2016 wrote:
@Heliophobous that seems very odd, becuase you need a valid email address to even create an account. Maybe you have multiple emails? I don't ever hearing about customers being able to activate an account without an email address. Maybe I'm wrong?

@dna2016 In store activations activate the sim but require the person to create a selfserve account via sms verification.

@Heliophobous provide as much details to the mods about your activation. Ie date, plan, where activated, sim #, last date of use etc, basically anything that will help mods confirm you are the owner.