topic Re: Local call error in Get Support

Local call error

STong — Wed, 05 Jan 2022 10:28:18 GMT

Since last week, when I do outgoing calls, it keeps telling me that my call cannot be complete because I don't have a active long distance plan. But I am calling my son which is local. Can anyone assist? I have a $10.00 per month plan.

Thanks

Re: Local call error

RossN — Thu, 20 Jun 2019 02:41:35 GMT

have you checked to see if your minutes are used up you only have 50 go into your account to view usage

Re: Local call error

RossN — Thu, 20 Jun 2019 02:44:25 GMT

if your minutes are gone you can purchase a 500 minute add on they will be on your account until all used up

Re: Local call error

popping — Thu, 20 Jun 2019 02:53:26 GMT

@STong wrote:
Since last week, when I do outgoing calls, it keeps telling me that my call cannot be complete because I don't have a active long distance plan. But I am calling my son which is local. Can anyone assist? I have a $10.00 per month plan.

Thanks

The $10 plan has 50 minutes per 30 days cycle.

Do you see following usage line at the "My Data & Add-Ons" section

Limited Canada-Wide Talk

4 / 50 MIN

If you don't see this line, you had used all your 50 minutes.

You can purchase the $5 for 500 Canada wide minutes add-on. Minutes add-on does not have expiry date. Any unused minutes will be roll-over to next cycle until all your add-on minutes are used.

Re: Local call error

STong — Thu, 20 Jun 2019 18:19:14 GMT

I have check the usage, and I haven't use them all up yet

Re: Local call error

stonechucker — Thu, 20 Jun 2019 18:25:29 GMT

Is there any message given to you about the lack of calling ability?

Re: Local call error

dabr — Thu, 20 Jun 2019 18:39:52 GMT

@STong wrote:
I have check the usage, and I haven't use them all up yet

So you still have remaining minutes but @popping suggestion of buying the add-on of 500 Canada wide minutes resolved your issue?

Re: Local call error

kelvinKK — Thu, 20 Jun 2019 20:14:09 GMT

HI,

What is your area code you are going to dial? And, what is your local area code?

Thank

Re: Local call error

stonechucker — Fri, 21 Jun 2019 15:26:17 GMT

@popping wrote:
@STong wrote:
Since last week, when I do outgoing calls, it keeps telling me that my call cannot be complete because I don't have a active long distance plan. But I am calling my son which is local. Can anyone assist? I have a $10.00 per month plan.

Thanks
The $10 plan has 50 minutes per 30 days cycle.
Login to your self-serve account.
Do you see following usage line at the "My Data & Add-Ons" section
Limited Canada-Wide Talk
4 / 50 MIN
If you don't see this line, you had used all your 50 minutes.
You can purchase the $5 for 500 Canada wide minutes add-on. Minutes add-on does not have expiry date. Any unused minutes will be roll-over to next cycle until all your add-on minutes are used.

@STong, can you copy for us the same information that @popping has made bold in their post I've quoted here? There will be a difference between the text on your 'regular $10 plan' calling minutes, and that of any add-on quantity of minutes.

Re: Local call error

stonechucker — Fri, 21 Jun 2019 15:31:10 GMT

'Local talk' in terms of landline phones does not exist at Public Mobile. Old landlines could call locally across provincial boundaries, even into different area codes because they were geographically 'local' to the area.

The minimum $10 plan has a 'free' call for 50 minutes (always rounded up to the next full minute) for combined usage of incoming and outgoing calls to anywhere in Canada.

If you truly still have minutes remaining in your plan, the same error message will happen if you misdial the number. Please try redialing directly, or updating your contact list info, in case something has changed in that record.