topic Re: Phone not working in Get Support

Phone not working

Viprvix — Wed, 05 Jan 2022 10:28:01 GMT

Top upped with vouchers funds are available on account

Phone was suspend on the 19th payment was made on the 20

Phone never reactivated after payment how can I get my phone going more then enough balance to activate plan

Re: Phone not working

krazykiwi — Tue, 21 Aug 2018 22:39:46 GMT

@Viprvix wrote:
Top upped with vouchers funds are available on account
Phone was suspend on the 19th payment was made on the 20
Phone never reactivated after payment how can I get my phone going more then enough balance to activate plan

Did you change plans from previously? If so you will need to contact a Moderator.

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Phone not working

RobertQc — Tue, 21 Aug 2018 22:41:09 GMT

Since it did not re-activate only a moderator will be able to access your specific account information. Click this to send them a message Once it reaches 90 days inactive/suspended it will be deleted and removed

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

Re: Phone not working

Viprvix — Tue, 21 Aug 2018 22:42:23 GMT

No plan change at all phone wont reactivate same plan

Re: Phone not working

RobertQc — Tue, 21 Aug 2018 22:45:04 GMT

@Viprvix wrote:
No plan change at all phone wont reactivate same plan

Sorry you are having trouble, only a moderator will be able to access your specific account information and re-activate your service. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

Re: Phone not working

sandy123 — Tue, 21 Aug 2018 22:48:27 GMT

Sorry don't know what else to say

Re: Phone not working

Mary_M — Wed, 22 Aug 2018 13:07:56 GMT

Hey @Viprvix,

thank you for your patience!

I'll be sending a reply to your message in a few 🙂

Best,

Mary