topic Re: Autopay not working in Get Support

Autopay not working

llotter — Wed, 05 Jan 2022 10:27:52 GMT

So I set up autopay and I get autopay rewards but my account isn't autopaying. I got messages just now that I needed to pay myy account. What's happening?

Re: Autopay not working

jp2 — Tue, 21 Aug 2018 18:01:42 GMT

Has it worked before?

Is your phone still working or has service been cut off?

Is your payment date today or tomorrow?

I ask because sometimes it is working but just looks like it's not.

Re: Autopay not working

llotter — Tue, 21 Aug 2018 18:02:51 GMT

no, it's definitely not working. My autopay date was yesterday and I have all sorts of messages saying how delinquent I am.

Re: Autopay not working

stonechucker — Tue, 21 Aug 2018 18:03:47 GMT

If the message is a text message - keep reading. The text notification specifically says if you're on AutoPay, ignore this message.

Re: Autopay not working

Luddite — Tue, 21 Aug 2018 18:05:02 GMT

Autopay has been buggie lately. If your phone is still working, just wait a bit and reboot your phone. The system may "heal" itself.

Otherwise, click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount.

If your service has been suspended, you could try calling 611 and making a manual payment.

Re: Autopay not working

llotter — Tue, 21 Aug 2018 18:04:39 GMT

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

But also:

AutoPay
You are currently registered for dynamic Autopay
AutoPay Next Payment Date: Aug 20, 2018
AutoPay Amount: This is your plan cost minus Rewards. Any Available funds will be applied first.

Re: Autopay not working

llotter — Tue, 21 Aug 2018 18:05:49 GMT

I will try the mods, thanks.

Re: Autopay not working

jp2 — Tue, 21 Aug 2018 18:07:48 GMT

If your payment day has passed and service is still working auto pay was successful.

These messages always appear for a little while around the payment date it's just a glitch. You will know if you missed a payment because your service will stop working

Re: Autopay not working

stonechucker — Tue, 21 Aug 2018 18:06:30 GMT

@llotter, as @Luddite has just posted, if your phone is working - do not worry. If it isn't working - contact the moderators.

Re: Autopay not working

Luddite — Tue, 21 Aug 2018 18:09:06 GMT

I had the same message on a new account. Next day it was fine, BUT it was only a secondary line so no service was fine for a day.

Emergency backup for these situations described here: BE PREPARED

Re: Autopay not working

llotter — Tue, 21 Aug 2018 18:08:53 GMT

yeah, my phone's not working so it's a bit of an issue for me...

Re: Autopay not working

jp2 — Tue, 21 Aug 2018 18:11:06 GMT

If you need service renewed before the mods respond you should be able to pay manually to restore service.

Re: Autopay not working

llotter — Tue, 21 Aug 2018 18:14:58 GMT

I'm an idiot, my CC had expired!

Thanks all.

Re: Autopay not working

stonechucker — Tue, 21 Aug 2018 18:27:03 GMT

Not an idiot.. .just didn't notice the problem.

Glad you've figured it out.

Re: Autopay not working

JayT — Tue, 21 Aug 2018 18:42:24 GMT

Recieved an "account expired" message this morning. And another message said I was "Suspended".

Third month with P.Mobile and everything was smooth until now.

I'm on auto-pay...and no debit to my account; there is more than enough money there!

Checked with the bank and no transfer problems there.

Has anyone else had this problem or advice to give?

I have msg'd Moderators twice now.

Thank's

Jay

Re: Autopay not working

med2107 — Tue, 21 Aug 2018 18:45:50 GMT

It would be better to contact the moderator team

Put Moderator_Team in email address

Re: Autopay not working

jp2 — Tue, 21 Aug 2018 18:46:24 GMT

Do NOT send multiple messages to the mods every new message you send puts all of your messages to the back of the queue.

Your bank account has enough funds or your PM account has enough funds?

Re: Autopay not working

JayT — Tue, 21 Aug 2018 18:51:05 GMT

Thank you "tips"!

I want my phone on. There is plenty of money there.

Jeromy

Re: Autopay not working

JayT — Tue, 21 Aug 2018 19:00:39 GMT

Not being a pric.

Re: Autopay not working

JayT — Tue, 21 Aug 2018 19:03:00 GMT

I did.