topic Re: Locked out of self-serve in Get Support

Locked out of self-serve

wurtemburger — Wed, 05 Jan 2022 10:27:48 GMT

I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?

Re: Locked out of self-serve

dabr — Wed, 19 Jun 2019 20:20:49 GMT

@wurtemburger wrote:
I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?

Try a different browser or incognito mode. Otherwise you need to send a private message to Moderator_Team via the envelope icon top right of your post and ask for assistance.

Re: Locked out of self-serve

geopublic — Wed, 19 Jun 2019 20:33:21 GMT

@wurtemburger wrote:
I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?

@wurtemburger Check you junk folder just in case. Seems like the email is taking a long time to get delivered. Can you use 611? or maybe try "forgot password" during off hours to see if it makes a difference. Otherwise you need to message the moderator team.

Re: Locked out of self-serve

popping — Wed, 19 Jun 2019 20:34:29 GMT

@wurtemburger wrote:
I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?

Yes. PM will lock you out after failed locked in multiple times.

Send a private message to moderator to reset your password.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderator wait time is about 2 - 3 days.