topic Re: Statements in Get Support

Statements

Kris_marie — Wed, 05 Jan 2022 10:27:46 GMT

Hi,

I reviewed the community about billing statements. I know that there is the tab where I can review my payment/credit history, but is there an easier way to obtain a statement for my records every month? (I did see the post about filling out a bunch of information for the moderator team.)

Re: Statements

stonechucker — Tue, 21 Aug 2018 17:05:01 GMT

Request via the moderator_team is the only way to get the information. There is not a pdf (or similar) option available.

Re: Statements

ShawnC13 — Tue, 21 Aug 2018 17:08:09 GMT

@Kris_marie wrote:
Hi,

I reviewed the community about billing statements. I know that there is the tab where I can review my payment/credit history, but is there an easier way to obtain a statement for my records every month? (I did see the post about filling out a bunch of information for the moderator team.)

You can contact the mods and ask for one but I beleive it is wait of 30 days or longer to get a statement sent to you.

Re: Statements

Anonymous — Tue, 21 Aug 2018 17:11:07 GMT

And just to add...Public Mobile is much more geared towards individual consumer use. Not so much mission-critical, business use. Which is part of why there are no statements available. Consumers don't really need a statement because they aren't writing off the costs.

Re: Statements

Kris_marie — Tue, 21 Aug 2018 17:17:58 GMT

I know that most consummers don't require a bill/statement. I keep them for tracking purposes alone. I do so with all of my bills/statements that is why I am inquiring. I feel that the Payment History tab is a little too vague and not self explanatory.

Re: Statements

stonechucker — Tue, 21 Aug 2018 17:23:39 GMT

@Kris_marie, I agree with you on that. The times are listed in 12h format, however AM & PM do not appear.

Data usage is recorded only twice a day. The scrolling is awful too.

Re: Statements

will13am — Tue, 21 Aug 2018 17:24:22 GMT

I have to say that this prepaid billing system is no different than other prepaid services that I have used in the past which includes Bell and Tbaytel.

Re: Statements

srlawren — Tue, 21 Aug 2018 18:25:58 GMT

@Kris_marie wrote:
I feel that the Payment History tab is a little too vague and not self explanatory.

@Kris_marie if this is the main issue, maybe this breakdown would be helpful? https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Website-Changes/m-p/183238/highlight/true#M11987