topic Re: no service in Get Support

no service

yashone1 — Wed, 05 Jan 2022 10:27:22 GMT

Hi,

I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing.

It's searching on public mobile or automatic mode for a few seconds and show no service.

Someone has an idea about the next step?

Re: no service

geopublic — Wed, 19 Jun 2019 14:51:52 GMT

@yashone1 wrote:
Hi,

I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing.
It's searching on public mobile or automatic mode for a few seconds and show no service.
Someone has an idea about the next step?

@yashone1 Click here for info on how to resolve most iPhone issues.

Re: no service

mimmo — Wed, 19 Jun 2019 14:56:27 GMT

Does your plan show up in the overview page?

50$ in available funds???? What plan did you purchase and how much was it? Was it a $60 plan by chance?

New activations should have at most $2 available funds(autopay credit) if activation went properly.

Is it possible you had a bad activation? Can you post a screenshot of payment history?

You could try the lost stolen trick toggle lost stolen mode for a minute click plans and addons then lost stolen. Then the report phone as lost.

Re: no service

geopublic — Wed, 19 Jun 2019 15:00:53 GMT

@yashone1 wrote:
Hi,

I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing.
It's searching on public mobile or automatic mode for a few seconds and show no service.
Someone has an idea about the next step?

@yashone1Others have reported by plugging it into iTunes and downloading updates will resolve the issue. Might be worth a try.

Re: no service

GinYVR — Wed, 19 Jun 2019 15:04:09 GMT

@yashone1you have $50 in available funds but do you have a plan? Having a plan is more important than having funds.

If you do have a plan, try your SIM card in another phone.. if it doesn't work then contact the Moderators. I would peg it to a bad provisioning.. it happens.

Re: no service

yashone1 — Wed, 19 Jun 2019 15:43:57 GMT

I have the $40 for 30 days plan.

Re: no service

yashone1 — Wed, 19 Jun 2019 15:47:08 GMT

Ans when I go Settings - General, Public mobile carrier shows up, but I noticed that in the Network, it says Not available - "SIM not provioned".

Maybe that's the problem?

Re: no service

yashone1 — Wed, 19 Jun 2019 15:49:21 GMT

I did contact the Moderator team!

Re: no service

geopublic — Wed, 19 Jun 2019 15:57:22 GMT

@yashone1 wrote:
I have the $40 for 30 days plan.

@yashone1When you login online does your plan display correctly? Select Plan & Add-ons tab does you number display correctly? When you call your number from another phone what happens?

Re: no service

yashone1 — Wed, 19 Jun 2019 17:24:08 GMT

The number appears correctly in Plan and add-ons!

When I called with another phone, it says it's out of service 😞