topic Re: Double payment in Get Support

Double payment

donnarosa01 — Wed, 05 Jan 2022 10:27:15 GMT

I somehow paid my phone bill twice how can I get the second amount returned?

Re: Double payment

popping — Mon, 20 Aug 2018 20:12:30 GMT

You should send a private message to moderator.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double payment

MacMe — Mon, 20 Aug 2018 20:13:10 GMT

You will need to send a private message to Moderator_Team and ask them for help.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

Re: Double payment

srlawren — Mon, 20 Aug 2018 20:22:52 GMT

@donnarosa01 you problably can't. The good news is the money will sit in your available funds balance and your next renewal will be "free" (already paid for).

Re: Double payment

drmartin — Thu, 23 Aug 2018 13:54:20 GMT

@srlawren wrote:
@donnarosa01 you problably can't. The good news is the money will sit in your available funds balance and your next renewal will be "free" (already paid for).

This is the far more sensible response. Don't spend all that time for what will be used in less than a months time!

Re: Double payment

srlawren — Thu, 23 Aug 2018 17:33:44 GMT

@drmartin wrote:
@srlawren wrote:
@donnarosa01 you problably can't. The good news is the money will sit in your available funds balance and your next renewal will be "free" (already paid for).
This is the far more sensible response. Don't spend all that time for what will be used in less than a months time!

@drmartin thanks! I'll just point out that it could be as much as 90 days (essentially 3 months) rather than just 30 (essentially 1 month), depending on the plan @donnarosa01 is on.

Re: Double payment

donnarosa01 — Thu, 23 Aug 2018 18:20:52 GMT

Thanks for your response I’m just very disappointed this was a stupid accident and normally I wouldn’t have a problem leaving it but I’m having some financial issues this month and really need that money back! Oh well live and learn I guess!